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T&C Applies

T&C Applies

T&C Applies

Terms and Conditions apply

Terms and conditions apply

Terms and conditions apply

The Site is operated by ProgressPlay Ltd (the "Company"), with registered address at Soho Office, 3A, Punchbowl Centre, Elia Zammit Street, St. Julians, STJ3154, Malta. The Company is licensed and regulated in Great Britain by the Gambling Commission under account number 39335. Gambling can be addictive. Play responsibly. These terms and conditions ("Terms and Conditions") govern your ("You", "Your" or "Player") use of the online and mobile gaming services provided to You by the Company. These Terms and Conditions should be read carefully by You in their entirety prior to Your use of the Services. Please note that these Terms and Conditions constitute a legally binding agreement between You and the Company. These Terms and Conditions incorporate the Company's privacy policy and the Betting Rules. By agreeing to these Terms and Conditions You confirm that You also accept and agree to the Company's privacy policy and the Betting Rules (You can review the Company's privacy policy by clicking here and review the Company's Betting Rules by clicking here.) B. Definitions In these Terms and Conditions, the following words and phrases shall (unless the context otherwise requires) have the meanings set out beside them: £ - shall mean the currency with which You registered Your Account. "Account" shall mean a personal account opened by an individual, solely for such individual to enable such individual to play the Games at the Site. "Bet" shall mean a bet placed by You on an Event. "Company Network" shall mean the official list of the Sites regulated by the United Kingdom Gambling Commission that can be found here. "Games" shall mean any of the games made available on the Site including Events. "Event" shall mean any event upon which a Bet is available on the Site. "Restricted Territories" shall mean any jurisdiction which is not the United Kingdom. "Services" shall mean the Company's Games and any other services and activities offered at the Site. "Complaint" shall mean an expression of dissatisfaction in relation to the Services provided as stated in chapter O below. "Dispute" shall mean a Complaint that has not been resolved by the Company as set out in these Terms and Conditions within the initial 8 week period stated in chapter O below. "Site" shall mean any website and/or mobile site and/or mobile application owned, operated or hosted by the Company. "We", "Our" or "Us" shall mean the Company, and/or any subsidiaries, affiliates, employees, directors, officers, agents, suppliers, consultants and contractors. C. Subordination to the Terms and Conditions and the Binding Effect Thereof By using the Site, registering at the Site, or by participating in one of the Services, You agree to be bound by and to act in accordance with the Terms and Conditions, as they may be updated from time to time, without any reservation. The Company reserves its right to amend these Terms and Conditions at any time, in its absolute and exclusive discretion. You will be notified of any changes to the Terms and Conditions prior to the changes coming into effect. Any Bet made prior to the entry into force of the revised Terms and Conditions shall be governed by the Terms and Conditions in force when placing the Bet. If You do not wish to be bound by such amendment You must stop using the Site and Services. Should You wish to stop using the Site and Services following any change to the Terms and Conditions, You may withdraw all available funds and close Your Account in accordance with these Terms and Conditions. These Terms and Conditions supersede all prior agreements between the parties in relation to its subject matter and constitute the entire and whole agreement between You and the Company. You confirm that, in agreeing to accept these Terms and Conditions, You have not relied on any representation except for any express representation made by the Company in these Terms and Conditions. D. Who is Entitled to Participate You may only use the Services if You comply with all of the following: You are at least eighteen (18) years old; in this respect, the Company wishes to draw Your attention to the fact that underage gambling is an offence; You are the owner of a valid payment method (or authorized to use a valid payment method by the owner of that valid payment method); You do not violate any law or regulation as a result of using the Services. In this context, You agree that if You reside or are present in any jurisdiction that prohibits using the Services offered at the Site (including without limitation any of the Restricted Territories) You shall not participate in the prohibited activity. You are not a player or otherwise have any connection or can have any influence over an Event and/or any outcome of a Bet; You have not previously self-excluded from another account of the Company Network; and You are not registered with United Kingdom's national online gambling self-exclusion scheme, commonly known as Gamstop. The Services are intended only for Players who are not prohibited by the laws of any applicable jurisdiction from gambling on the Internet and/or mobile devices. The Company does not intend to enable You to contravene applicable law. You represent, warrant and agree to ensure that Your use of the Site and/or the Services will comply with all applicable laws, statutes and regulations. The offering or availability of the Services shall not be deemed or interpreted as an offer or invitation by Us to use the Services, if You reside and/or present in a place in which such use is currently forbidden by law (including without limitation the Restricted Territories), or where the Company, in its sole discretion, elects not to offer Services. You shall be solely responsible for determining whether Your use of the Site and/or Services is legal in the place where You live and/or use the Site and/or Services. We make no representations or warranties, expressed or implied, concerning the legality of the Services and/or of the Site and/or of any person's participation in the Services through this Site, and shall not be responsible for any illegal use of the Site by You. It is Your responsibility to ensure that You comply with any and all laws applicable to You before registering or participating in any of the Services through this Site. You should consult with legal counsel in the applicable jurisdiction about the legality of Your use of the Site and/or the Services. Employees, directors and officers of the Company, as well as members of their families, affiliates or subsidiaries, and all other persons connected, directly or indirectly, to the computer systems or the security system employed by the Company, as well as any person involved in the operation of this Site and the establishment thereof, including, but not limited to advertising, promotion and fulfilment agencies, insurers and legal advisers, webmasters and web suppliers and family members thereof, are not entitled to participate in any of the Services. For the sake of good order it is clarified that any person who is not entitled to participate as aforesaid - as well as any other person who substitutes such excluded person - is also not entitled to any of the prizes afforded or referred to by the Site, and the Company reserves the right to suspend the Account (including freezing all funds deposited within) and void all bonuses, winnings and bonus winnings in the Account. E. Account Registration Anyone interested in participating in the Services is obliged to register and open an Account at the Site. The Company shall review the details, information and documentation provided by You as a part Our "know your customer" process. The Company will carry additional “know your customer" process upon any special circumstances including, but not limited to, high fraud score, suspicious details provided, a high number of deposits, various IPs used to access the Account, abnormal game play activity and Your jurisdiction. You shall be fully and solely responsible to reserve in confidentiality Your Identification Details and not to transfer them to another. The full responsibility for an unauthorized use of Your Identification Details lies solely with You, and You alone will bear all responsibility derived from any unauthorized use of Your Identification Details. If You misplace, forget or lose Your Identification Details because of anything other than the Company's error, the Company shall not be liable for any direct or indirect loss associated with such occurrence. You are only allowed to have one Account at this Site. If You open more than one Account, the Company may block or close any or all of Your Accounts at its sole and absolute discretion; in which case the Company may void the bonuses, winnings and bonuses winnings in the Accounts as well as return all funds deposited in the Accounts. The Company may at its own discretion and without having to provide justification, refuse to open an Account or close an existing Account. However, all contractual obligations already made will be honored. You hereby represent that the registration of Your Account is done personally by You and not by any third party. By opening an Account, You hereby represent, warrant, acknowledge and undertake that (a) the details You submit during the registration process are true and correct, and that You will update them, immediately upon any change thereto, (b) Your Account is for Your personal use only and shall not be used by any third party, (c) any funds You deposit in the Account may and will be used by You solely for playing the Games and/or using the Services, (d) the Company is not a financial institution and any funds in Your Account shall not accrue any linkage differentials and/or interest, (e) You are of sound mind and You are capable of taking responsibility for Your own actions, (f) it is Your responsibility to read and understand the Games rules and procedures and that You fully understand these rules and procedures, (g) You understand that the use of the Games carries with it a risk of losing funds wagered in the Games, (h) You will cooperate with the Company and provide it with all requested documentation in a full, complete and truthful manner, (i) You have verified and determined that Your use of the Services does not violate any laws or regulations of any jurisdiction that applies to You, (j) You are solely responsible for recording, paying and accounting to any relevant governmental, taxation or other authority for any tax or other levy that may be payable due to Your use of the Site (including, but not limited to, payment of winnings), (k) You will use the Services in good faith towards the Company and others using the Services, (l) You will be solely responsible for all Your losses resulting from placing bets at the Site and playing the Games, (m) the Company may at its sole discretion, decide whether to open, maintain and/or close Your Account (provided that existing contractual obligations are honoured), as well as suspend Your Account (including freezing all funds deposited within) and void all bonuses, winnings and bonus winnings in Your Account - where You have broken any provision of these Terms and Conditions, (n) You shall be solely responsible for maintaining the confidentiality of Your Account details (including Your user name and password required for entering Your Account), and for any and all actions and transactions taken in connection with Your Account by anyone who enters Your Account while using Your details, and all such actions and transactions shall be deemed as actions and transactions taken by You, (o) You will immediately inform the Company of any suspected unauthorized use of Your Account, (p) You shall not make any charge backs and/or deny or reverse any payment made by You in connection with the Services, and You shall reimburse Us for any loss or damage We incur as a result of any such action, and in any event You will promptly pay any and all of Your debts to Us, and (q) You shall indemnify Us and hold Us harmless, from and against all direct and indirect claims, liabilities, damages, losses, costs and expenses, including legal fees, arising out of or in connection with any breach of these Terms and Conditions by You, and any other liabilities arising out of Your use of the Site or any unauthorized use of the Site by any third party. You further represent, warrant, acknowledge and undertake that (a) You will not use Your Account, and will not allow any third party to use Your Account, for any Prohibited Actions and/or perform any Irregular Playing Patterns, (b) in case You will perform any Prohibited Action the Company shall be entitled to disclose any and all of Your details and information to the relevant authorities, and to suspend Your Account (including freezing all funds deposited within) and void all bonuses, winnings and bonus winnings in Your Account, (c) all money that You deposit into Your Account is not tainted with any illegality and, in particular, does not originate from any illegal activity or source; (d) You shall be solely responsible for all losses, liabilities and damages incurred as a result of any Prohibited Action performed by You and You shall indemnify Us for any such losses, damages and liabilities, (e) You have not had an Account in the past which was terminated or suspended by the Company, (f) the means of payment (e.g. credit (not available in the UK) and debit card, e-wallet, etc.) information You provided the Company in connection with Your Account are of means of payment owned by You and in Your name (or that the owner of the means of payment provided You with all required consent to use that means of payment for placing a wager via the Site, and You are acting within the confines of that consent) and was not stolen or reported as lost, (g) We are not obligated in any form or manner to validate the consent granted to You by the owner of the means of payment which You use, and (h) You are not and You have not notified the Company that You are addicted to gambling, (i) You have not previously self-excluded from another account of the Company Network, (j) You are not registered with United Kingdom's national online gambling self-exclusion scheme, commonly known as Gamstop. Your account must be ID and age verified before You are allowed to (i) deposit funds, (ii) gamble (with Your own funds, bonus funds or by using any free spins and free bets), or (iii) access any free-to-play games. You may be asked to show one or more of the following documents (or additional documents not listed below) to the Company to verify Your name, address and date of birth: Proof of ID: A valid photographic identifying document is required in order to process Your first deposit. The ID can be a copy of a valid passport, driver's license or national ID card. Your name, photograph and signature must appear on the copy sent to Us. In some cases, You may be asked to have Your documents signed and stamped by a qualified notary or solicitor as proof of legitimacy. Proof of address: This can come in the form of a utility bill or debit card statement dated no greater than 3 months from the date it is provided that shows Your full name and address as listed in Your Account. If You deposited money using any type of payment method other than a debit card or e-wallet, and age verification has not been satisfactorily completed in respect of You, then (i) Your Account may be frozen, and (ii) no further gambling will be permitted via Your Account until age verification has been successfully completed. In addition, the Company reserves the right at any time to request from You evidence of age and if satisfactory proof of age is not provided, then the above-mentioned consequences will apply, mutatis mutandis. In the event that it is found that You are under the age of 18, then the Company shall close Your Account and return to You all funds deposited, but the bonuses, winnings and bonus winnings shall not be paid and will be voided. The Company will not require additional documents other than those set out in Section E Clause 9 above for verification purposes, however, should the Company reasonably believe that they are required to do so in order to comply with the Company’s regulatory requirements including Anti- Money Laundering or to confirm the validity of any document which has been provided, the Company may request additional documentation, including certified copies of a proof of identity and address, or other documentation evidencing Source of Funds or Source of Wealth. F. Prohibited Actions Without derogating from any other provision of these Terms and Conditions, if the Company determines that You are engaging in or have engaged in Prohibited Actions and/or Irregular Playing Patterns, or have attempted to do so, then the Company shall be entitled to close Your Account, withhold, seize and confiscate all funds in Your Account (including, but not limited to, any deposits and winnings in Your Account). In addition, the Company may exercise these rights in respect of any other Accounts of Yours on the Company Network. The Company shall also be entitled to inform and provide information documentation about You and Your activities to the applicable authorities and regulators, financial institutions, banks, credit card companies and "Prohibited Actions" shall mean illegal, unlawful, fraudulent, or other improper activities - including, but not limited to: Collusion between Players; The use of devices and software such as robots and/or artificial intelligence; Sale, transfer and/or acquiring Accounts from other Players; Transfer of funds amongst Players' Accounts; Match fixing or otherwise influencing an Event and/or the outcome of any Bet contrary to applicable legislation and/or the rules of the relevant Events, as well as breaking into the Site or attempting to do the same; Intentionally disconnecting from a game while playing on the Site; Breaking into, accessing or attempting to break into, and/or circumventing and/or attempting to circumvent the Company's systems, including, but not limited to, by altering any of the registration details or failing to provide and/or providing misleading, inaccurate or incomplete personal and/or payment details, or verification information to the Company, and/or using a virtual private network connection; Where the source of funds used by You is illegal and/or where You may have engaged or may be engaging in any activity relating to money laundering, including use of the proceeds of crime; Abuse in order to gain advantage to the detriment of other Player(s) and/or Us; Provision of inaccurate and/or invalid documents; Where the Company has reasonable suspicion that You have been taking unfair advantage of the Company's bonuses in order to minimize loses as further described in Section F Clause 3 below ‘Irregular Play Patterns’, or have executed any other act in bad faith in relation to a bonus promotion offered on any of the Sites owned and/or operated by the Company; or Deceitfully taking advantage of our bonuses which includes, but is not limited to,: (i) opening multiple indistinguishable Accounts to obtain a bonus several times on any Site, only depositing during promotional activity or opening multiple accounts across the Company Network, (ii) playing repeatedly only with free games, or (iii) in case of repeated patterns of deposit/cashout/redeposit purely intended to gain the deposit related bonus. "Irregular Playing Patterns" shall mean the following activities: Equal, zero or low margin bets or hedge betting, Placing single or multiple bets of a value of fifty percent or more of a Bonus on any single game, individual hand, single Bet or round; Building a balance and significantly changing play patterns; for example, Bet or wager size, Game types and Bet or wager structures etc. in order to meet the wagering Requirement; Placing large Bets or wagers which result in a substantial gain followed by a drop in Bet or wager size equal to or higher than 65% of the previous average Bet or wager size; Reserving real money funds in any incomplete game round in order to use bonus funds before real money gameplay is completed; Delaying or postponing game rounds in any game to a later time, by any means, so as to clear Your real money balance, afterwards using any bonus of any form or manner (including, but not limited to, Free Spins and Free Bets); Playing games by using Your bonus balance to build up in-game value, lose the bonus funds, and then cash out on the built-up value using Your real money balance; Making large Bets or wagers and then substantially reducing the Bets or wagers to meet the wagering Requirement; Moving from a low weighted Game to a high weighted Game after a large win for the purpose of meeting the Requirement; On roulette, in the following cases: (a) covering 24 or more of the 37 available numbers; (b) betting on red and black; (c) betting on odds and evens; (d) betting on 1 – 18 or 19 – 36 (inclusive); (e) betting on all three columns of the table layout; (f) betting on all three dozens; On baccarat, betting on both banker and player in the same coup; Utilising bonus offers as part of a group of customers or syndicate; Where an Account or group of Accounts operate systematically in order to gain an advantage to the detriment of another Player or to commit any deceitful act in relation to other Players or Us – for example by employing specific techniques to cheat other Players or playing as a group; Wagering on Games with the bonus feature mode with bonus money to build up value, lose the bonus and then immediately cash out the built up value with a secondary deposit; Martingale betting strategies; Betting all or a substantial portion of Your real money amount on low odds Bets while placing casino wagers and/or high odds Bets using Your bonus amount); and/or Placing more than 25% of Your initial deposit as one Bet or wager. G. Account Operation It is unlawful to deposit any money in Your Account from ill-gotten means, and You will not make such deposits. Without derogating from the above, You hereby acknowledge that the Company will check all transactions to prevent money laundering, and will report any suspicious transactions to the relevant authorities. The following deposit methods are available to deposit money with the Company: Debit Card, PayPal, PayviaPhone, Paysafecard, Trustly, Zonda and Ecopayz. Availability of each payment method depends on Your registration country and chosen currency. Your Account will be credited with the deposit only after the deposit is confirmed by the Company and the relevant payment method; until such confirmation is received, Your Account will not include such deposit in the Account's balance. The Company does not provide credit, nor does it participate in, arrange, permit or knowingly facilitate the giving of credit. Deposits made via PayviaPhone have a 15% processing fee which will be deducted from your deposit amount. For the avoidance of doubt, You cannot use credit cards to deposit into Your account by any means, including by way of any credit card registered with an e-wallet or online payment service. Your attention is drawn to the fact that the Company imposes certain deposit limits, at its discretion and subject to various reviews and verifications performed by the Company. These could vary over time and in accordance with various characteristics relating to each customer and deposit; by way of example, Paysafecard – from £10 to £700 per deposit per Site. The Company is required by its licence issued by the Gambling Commission to inform You about what happens to funds which the Company holds on account for You, and the extent to which funds are protected in the event of insolvency . The Company shall hold the funds of customers in a separate bank account so as to be kept segregated from the Company's own accounts, in accordance with the Company's regulatory obligations. These funds are not protected in the event of insolvency. This meets the Gambling Commission’s requirements for the segregation of customer funds at the level: not protected segregation. For additional information, You can click here - Protection of customer funds. It is Your responsibility to notify the Company immediately of a lost or stolen payment method, or of any change in the payment method; any losses and damages caused due to Your failure to provide such immediate notification will be solely borne by You, and We will not be liable for any such losses and damages. You are not allowed to transfer funds from Your Account to other Players or to receive money from other Players in Your Account, or to sell, transfer and/or acquire Accounts from other Players. If Your account has not been used for at least 12 months it shall be classed as Dormant. If Your account is Dormant we will try to return Your money to you before making any charge to You and will remind you 30 days in advance that a fee will be charged from a specific date. The fee reflects the costs that the business pays to maintain your account which shall be £5 per month. The fee charge on Your Dormant account may bring your balance to zero. You may ask at any time to close Your Account by sending an email to the Company's customer support at customersupport@instantgamesupport.com, and You will be contacted by customer support accordingly in order to facilitate such request. The Company's default user history presentation provides only part of the game history; if You wish to receive all of Your game history, please contact the Company's customer support at customersupport@instantgamesupport.com, Once a Bet is placed, it cannot be changed or cancelled. A Bet placed after the Event commences (save for in play betting) and/or a Bet placed after the result of the Bet is known, are invalid and do not entitle You to receive any winnings from such a Bet; the sum of the Bet shall be returned to You in such a case. The Company may offer a cash-out feature in some Bets on some Events, at its sole and absolute discretion. This feature, if offered, will allow You to cash-out part or all of Your Bet prior to the end of the Event upon which You placed the Bet. The return provided to You according to the cash-out feature will change during the Event and will be determined by the Company at its sole and absolute discretion. We are under no obligation to provide the cash-out feature in any Event and/or Bet and can cancel this feature altogether without being required to provide any notice about it. The result of the Bet is confirmed by the Company in accordance with official results published by the applicable governing bodies arranging the Events and/or according to alternative sources of information; in an event of a conflict between the official results and other sources of information, the Company shall determine the result of the Bet. If the Company is unable to determine the result of the Bet, the Bet will be void and the wager will be returned to You. Subject to Section G. Clause13, the Company will publish the result of the Bet on the Site, and the Account shall be credited with winnings (if any) within 72 hours of the Company publishing the result of the Bet. In an event of conflict between the results published on the Site and the results registered with the Company’s systems (or with systems operated on the Company's behalf by third parties), the latter shall prevail. H. Withdrawals You may withdraw Your real money balance (Your deposit and any winnings generated from the deposit) at any time - without restriction, except where necessary to comply with any general regulatory obligations. Before any withdrawal you have to make at least one successful deposit. When You request a withdrawal, the funds requested are transferred to the payment method(s) You initially used to deposit. In case where Your payment method is not available for withdrawal due to third party's policy's restrictions, the withdrawal will be made to another payment method available to You. If You have outstanding deposits, the Company reserves the right to postpone or halt withdrawal payments until all deposits are received and confirmed. Should Your bank or payment method charge a processing fee in connection with the withdrawal, the payment of this fee is Your responsibility. In a case where We cease to offer Our Services in a specific jurisdiction, a reasonable processing fee (beyond that stated in Section H. Clause 6) may be charged to You upon withdrawal. It is Your responsibility to notify Us immediately of a lost or stolen credit/debit card or change of details to an e-wallet; any losses and damages stemming from a failure on Your part to provide immediately such a notification will be borne solely by You, and We will not be liable for any such losses and damages. Withdrawals are subject to a processing fee in the amount of 1% up to £3 per withdrawal. Limitations on withdrawals: Visa debit card withdrawals are not available in certain countries due to local issuer restrictions. MasterCard and debit card withdrawals are not available due to issuer restrictions. Additional restrictions may apply on account of the rules of the applicable payment methods. For further information please contact Our customer support via LiveChat or e-mail at: customersupport@instantgamesupport.com Your payment method used for deposit must be verified before any withdrawal can be processed. You may be asked to show one or more of the following documents (or additional documents not listed below) to Us: If deposited or withdrawing via Debit Card please provide back and front of the card that You have used with Us. We need to see the first and last four digits of Your card, Your name and expiry date, You can cover the 8 middle digits and CVV code for security reasons. If deposited or withdrawing via an E-Wallet please provide a screenshot or photo of the e-wallet's profile page showing Your name and email. If deposited via PayViaPhone please provide a photo of Your phone bill showing the mobile number that You have used with Us and Your full name. If deposited via any other method please provide a photo or screenshot of the method showing Your name. In case where Your payment method is not available for withdrawal, the withdrawal will be made to another payment method available to You. Relevant verification will be requested accordingly to the satisfaction of The Company. We reserve the right to anytime request additional documentation in order to identify and support your source of funds and wealth you use to deposit/bet/play with. Should concerns arise regarding your documentation in connection with Anti-Money Laundering or similar issues, then the Company may request notarized documents and suspend Your Account (including freezing all funds deposited within) until further notification. In order to make a withdrawal, click on the "Cashier" icon, followed by the "Withdrawal" option. The select Your preferred withdrawal method, fill out the relevant form as per the withdrawal method chosen, click "Withdraw" and the withdrawal process will begin. You are not permitted to cancel a withdrawal for any reason. Please be advised that all cash out requests will appear as "Pending" for 1 business day. After 1 business day, the status of Your withdrawal request will change to "Processing". You will receive an email notification once Your request has been delivered and the funds have been transferred to You. For assistance with withdrawals or any other matter, feel free to Contact Us. The methods with which You can use to withdraw funds from Your Account are: Debit Cards, PayPal, Zonda, Trustly and Ecopayz. Babaloo Limited is the processing agent of the Company; Babaloo’s registered address is 5 Secretary’s Lane, GX11 1AA, Gibraltar I. Responsible Gaming & Self-exclusion Always remember that the Services are for Your personal entertainment; they are not meant to make You rich overnight and there are no winnings formulas. Make sure to budget Your money and know the game rules. We urge You to review information available at https://www.gamblersanonymous.org.uk/, http://www.gamcare.org.uk/ or similar websites so as to ensure You are gambling responsibly. Furthermore, We suggest that You employ measures aimed towards gambling responsibly, such as timers or other forms of reminders and/or duration, wagers and loss restrictions while gambling. We offer measures relating to deposit limits, wager limits, loss limits and session limits; any reduction in the limits will take effect immediately and any increase in the limits will take 24 hours before coming into effect. Any reduction in any limits will take effect immediately and any increase in any limits will take 24 hours before coming into effect. You may exclude Yourself from the use of the Services for a minimum period of between six months to 12 months (extendable by You for one or more periods of at least six months each). In addition, We offer self-exclusion and cooling off options (as further detailed in this chapter). We also wish to draw Your attention to the existence of software preventing an individual computer from accessing online gambling websites, such as www.cyberpatrol.com or www.gamblock.com Any exclusion request can be made via the responsible gaming section in the client interface or by contacting our customer support via (customersupport@instantgamesupport.com), in accordance with Your decision to be provided to the Company. Prior to confirming Your self-exclusion request, You will be provided with information regarding the consequences of self-exclusion. Should You decide to be self-excluded, We encourage You to consider extending Your self-exclusion to other remote gambling operators currently used by You. Any undetermined bets at the time of Your self-exclusion will be settled in the normal way, according to the normal timescales and, if subsequently applicable, winnings paid to You. Any self-exclusion Account blocks cannot be undone during the agreed self-exclusion period. Following Your request to be self-excluded: (i) Your Account will be closed and any funds held in Your Account will be returned to You; (ii) As soon as practicable after Your request to be self-excluded is submitted to the Company, You will cease to receive any marketing materials relating to the Services; provided, however, that this will not extend to blanket marketing which is targeted at a particular geographical area and where You would not be knowingly included. At the end of Your self-exclusion period, such self-exclusion will remain in place unless You take a positive action in order to gamble again (subject to a minimum self-exclusion period of six months), and You will not receive any marketing materials unless You have taken a positive action in order to gamble again and agreed to accept such marketing materials. The positive action in order to gamble again must be accompanied by a one day cooling off period prior to allowing You to gamble again. In requesting self-exclusion, You agree to provide full and accurate personal details, now and in the future, so Your access/use of the Site and Services can be restricted. If You do choose to self-exclude, We will use all reasonable endeavours to ensure We comply with Your self-exclusion. However, in agreeing to self-exclude, You accept that You have a parallel obligation not to seek to circumvent the self-exclusion. Accordingly, We have no responsibility or liability for any subsequent consequences or losses howsoever caused that You may suffer or incur if You commence or continue to gamble through additional online accounts where You have changed any of the registration details or You provide misleading, inaccurate or incomplete details or otherwise seek to circumvent the self-exclusion agreed. Any self-exclusion, time out or any similar action will be valid across all websites operated by the Company. If You are uncertain whether to exclude Yourself from the site, ask Yourself the following: Have You been diagnosed with an addictive disorder previously? Do You place bets while under the influence of alcohol or other substances? Is gambling interfering with Your daily life? Are You trying to recover previous loses by placing more bets? If You answered ‘yes' to one or more of the questions above, it is strongly recommended that You contact the customer support team and ask to be excluded as well as seek professional help. You may request a time out from gambling, which is a cool off period of between 1 to 42 days. A request for a time out period should be submitted via the Site in the casino client under the responsible gambling section. After the cool off period ends, You will be allowed to commence wagering with the Company and also receive marketing materials. You may set up a reality check timeframe through the responsible gaming screen. Once set, the time that has passed since You started to play the Games within the same session will appear on the screen (the "Timecount"). Once the Timecount will reach the reality check timeframe You have set, You will be prevented from continuing playing the Games during the same session until You acknowledge You wish to continue playing the Games. If You acknowledge You wish to continue playing the Games, Timecount until the next reality check will be reset, and the abovementioned process will recommence. Beginning a new session will cause the Timecount to reset as well. At any point in time, You may change and/or cancel the reality check timeframe, and such change or cancellation will enter into force immediately (and in the case of change, will reset the Timecount). J. Bonus Policy Once You make an eligible deposit according to a promotion offered by the Site, You immediately receive a Deposit Bonus. The Deposit Bonus, in the form of bonus money, free bets and/or free spins, will appear in Your bonus balance.Please be advised that deposits made by certain payment methods are not taken into account for the purpose of the Deposit Bonus. We reserve the right to exclude certain games from being able to play with bonus funds – provided that we will notify You in advance of such exclusions. In addition, We may offer You a Complimentary Bonus, in the form of bonus money, free bets and/or free spins. The Complimentary Bonus will appear in Your bonus balance. Any Complimentary Bonus may be subject to wagering requirements where applicable. Where a Site provides a Registration Bonus, then once You register with the Site, enter valid personal details and activate Your Account, You are eligible to receive the Registration Bonus; provided solely if You are a new registrant and never had an account with the Site. The Registration Bonus can be provided in the form of bonus money, free bets and/or free spins. The Registration Bonus will appear in Your bonus balance. Any player can receive only one Registration Bonus with each Site. Any Player can receive up to 5 (five) Registration Bonuses, 5 (five) casino welcome bonuses and 1 (one) sport welcome bonus on the Company Network. In addition any Player can receive up to 5 (five) free bet bonuses per month on their Account. Your wagering is first deducted from the real money balance. When Your real money on Your balance is nil, the wagering will be done from Your bonus balance. If the wager You make is higher than the amount of real money on Your balance, then the wager will be composed from the sum of real money on Your balance and the remainder of the wager - from Your bonus balance. Any Winnings from such a wager shall be split between real money and bonus balance according to the sum of real money and bonus balance used in such a wager. If, at a later stage, Your real money on Your balance is higher than zero, any wagering you perform from that stage will once again be from the real money on Your balance. Without derogating from the above, it is hereby clarified that You are forbidden from accessing and/or using Your bonus balance while You have any open game round in which You wagered with real money or the results of any game in which You wagered with real money have yet to be received and reflected in Your real money balance. Only wagers made with bonus funds will contribute towards the applicable wagering requirement in Section J. Clauses 19, 20 and 21 (the “Requirement”). Only wagers made after the first successful deposit will contribute to the Requirement. Wagers made with real money will not count towards the Requirement. If You have more than one active bonus, the winnings and the contribution towards the Requirement are divided between these bonuses according to the initial sum of each bonus. By way of example, if You have three active bonuses, the initial sum of the first was of EUR 2, of the second was of EUR 3, and of the third was of EUR 1, then the winnings and the Requirement will be calculated according to a 2-3-1 split. Only 5% (five percent) of wagers placed on all versions of video poker and/or power video poker shall be counted towards the Requirement; only 10% (ten percent) of wagers placed on all versions of Blackjack, Baccarat, Roulette, poker table games and/or jackpot games shall be counted towards the Requirement. The following games will not contribute to the Requirement: Cool Buck, Cool Buck 5 Reels, Dragon Dance, Book of Oz, Bookie of Odds, Bikini Party, Koi Princess, Ozzy Osbourne, Bonanza, Diamond Mine, Beehive Bedlam, Fruit Blast, Epic Gems, 1429 Uncharted Seas, Jungle Spirit, Secrets of Christmas, Astro Legends: Lyra and Erion, Forsaken Kingdom, Baker's Treat, Eye of the Kraken, Golden Legend, Hugo 2, Lucky Angler, Pets Go Wild, Rage to Riches, Retro Reels, Retro Reels - Diamond Glitz, Retro Reels - Extreme Heat, Robin Hood, Robin Hood Shifting Riches, Stardust, The Wish Master, Tomb Raider - Secret of the Sword, Tomb Raider, Tomb Raider 2, Tower Quest, Untamed Bengal Tiger, Untamed Giant Panda, Untamed Wolf Pack, Wheel of Wealth Special Edition, Wheel of Wealth, Reel Rush 2, Jack Hammer 2, Big Bad wolf, Starmania, Ragnarok, Hot Blizzard. The Company shall be entitled, at its sole discretion, to add, from time to time, more games to aforementioned list of games that will not contribute to the Requirement. Subject to the provisions of this section, only one bonus can be active at the same time. All other bonuses (save for free spins and free bets) will be considered as “Pending Bonuses”, with their applicable wagering requirements commencing only once the Requirement in respect of the active bonus is met in full, or if the active bonus expires or is cancelled for any reason; in addition, if Your bonus funds go below £0.50 , the next Pending Bonus (if any) will become active in parallel to the current Bonus. Any Pending Bonus (save for free spins and free bets) cannot be wagered and it will not appear in the bonus balance prior to becoming active, save for where the bonus funds go below £0.50 . The order of Pending Bonuses (save for free spins and free bets) becoming active will be on the basis of the time granting them to You. You can activate a Pending Bonus by cancelling the active and the Pending Bonuses prior to the Pending Bonus you wish to activate. If You wish to cancel a bonus, the cancelation can be done under the Account tab > Bonus history tab; in which case the Bonus Winnings will be removed as well and will not be converted into real money. You may withdraw Your real money balance (Your deposit and any winnings generated from the deposit) at any time. However, any request of withdrawal of funds from Your real money balance prior to completing the Requirement will cause the removal of the bonus funds from Your bonus balance in full and they will not be converted into real money; any Pending Bonuses will be removed as well. You shall be solely responsible for paying any relevant taxes levied in relation to the receipt of the bonus funds. The bonus promotion and contest reward schemes may be subject to promotion-specific terms and conditions, provided to You in the applicable marketing materials, which must be read in conjunction with these terms and conditions. In the event that the Company deems that You acted in bad faith in relation to a bonus and/or a reward schemes and/or tried to abuse a bonus and/or a reward, You shall become ineligible to receive the bonus funds and/or the points and the Company shall be entitled to close Your Account. Abuse includes, but is not limited to, trying to create an unfair advantage, registering multiple accounts within the Company Network in order to take advantage of any promotion and/or reward scheme, and/or in connection with receiving the bonus and/or points,wagering, alone or together with others, in a manner which provides for guaranteed profits irrespective of the outcome of the wagering. Any non-insignificant breach of this chapter shall entitle the Company to cancel and revoke the bonus funds and/or points, and Your Account may be closed. The Company reserves the right to alter this chapter, cancel, modify or suspend any offer, reward scheme and/or any promotion at any time and without prior notice – in respect of any bonus and/or points that has yet to be provided to You. Any bonuses and/or points granted prior to the change shall not be affected. The terms and conditions and the bonus policy that apply to any bonus received by You are the Terms and Conditions and its Bonus Policy that are in force at the time in which You sign up to the Promotion to which that bonus relates. Nothing in this section limits any other right and/or remedy granted to Us. Free money bonus All free money bonuses and the winnings generated from them are part of the bonus funds. The bonus funds from a free money bonus will be converted to real money only after wagering 50 (fifty) times the sum of the initial sum of the bonus (the "Requirement" " for the free money bonus). The Requirement must be met in full within 30 (thirty) days of the Bonus being credited to Your Account, otherwise the bonus funds will be removed from Your bonus balance in full and will not be converted into real money; for this purpose, the period in which the bonus is a Pending Bonus counts as part of that 30 (thirty) days' period. The conversion of bonus funds from a free money bonus to real money is capped at a sum equal to 3 (three) times the initial sum of the bonus. Any amount of the bonus funds in excess of the conversion limit will not be converted to real money and will be removed from Your bonus balance. Free Spins The winnings generated from the free spins are considered as the initial sum of the applicable bonus. The bonus funds from a free spin bonus will be converted to real money only after wagering 50 (fifty) times the initial sum of that bonus (i.e., the winnings generated from the original free spins) (the "Requirement" for the free spins). The Requirement must be met in full within 7 (seven) days of the Bonus being credited to Your Account, otherwise the bonus funds will be removed from Your bonus balance in full and will not be converted into real money and You will not be entitled to the free spins; for this purpose, the period in which the bonus is a Pending Bonus counts as part of that 7 (seven) days' period. The conversion of bonus funds from a free spin bonus to real money is capped at £20. Any amount of the bonus funds in excess of the conversion limit will not be converted to real money and will be removed from Your bonus balance. Free Bets The winnings generated from the free bets (less the sum of the free bets wagered) will be added to your bonus funds. The bonus funds from a free bet bonus will be converted to real money only after wagering 10 (ten) time the initial sum of that bonus (i.e., the winnings generated from the original free bet) (the "Requirement" for the free bets). The Requirement must be met in full within 7 (seven) days of the Bonus being credited to Your Account, otherwise the bonus funds will be removed from Your bonus balance in full and will not be converted into real money and You will not be entitled to the free bets; for this purpose, the period in which the bonus is a Pending Bonus counts as part of that 7 (seven) days' period. The Event on which the free bet and/or bonus funds are wagered must end and have a result prior to the expiration of the bonus for the purpose of the 7 (seven) days' requirement. The conversion of bonus funds from a free bet bonus to real money is capped at £20 . Any amount of the bonus funds in excess of the conversion limit will not be converted to real money and will be removed from Your bonus balance. Rewards In order to participate in the Rewards program’s points collection and/or purchase an item with the point via the store, a player must make at least one (1) deposit of ten (10) GBP. Points and items are subject to limitations as set in the applicable terms and conditions. Any use and/or redemption contrary to those terms and conditions is null and void. Items purchased via the store will expire after 30 days from the date of the purchase. All items purchased via the store must be wagered a minimum of 50 (fifty) times in 30 days; failure to do so shall result in the expiry of the points and/or in revocation of all winnings generated from such bonuses. Winnings generated from free spin bonus purchased via the store are limited to £20 Winnings generated from items purchased via the store are limited to the lower of (i) 3 (three) times the items amount (and in the case of free spins – the bonus amount equals the winnings received from the free spin), or (ii) the total amount of deposits made by the Player until the date in which the bonus was received as a prize or redeemed at the store. In order to progress in the Rewards program’s levels, a player must collect the points required and make at least one (1) deposit of ten (10) GBP in the last 30 days. All items purchased via the store are subject to all other items terms and conditions. K. Powers and Authorities of the Company The Company shall make commercially reasonable efforts to prevent any malfunctioning in the Site's activity and any errors in respect of Events and/or Bets, including, but not limited to, any errors in the odds, names of participants in the Events, handicaps and/or any other component of the Bet. However, in any event of a technical failure (or any other error) in the Site's systems for any reason whatsoever, the Company will be entitled to cancel Your participation in any of the Games, concerning which the malfunctioning has occurred. In such an event, Our responsibility and liability will be limited only to the participation fee and/or Bet sum that was paid by You for participating in such Game, and Your Account will be credited with such participation fee and/or Bet accordingly. The Company reserves the right to cancel, terminate, modify or suspend the Services if for any reason, the Services cannot be conducted as planned, including, but not limited to, infection by computer virus, bugs, tampering or unauthorized intervention, fraud, technical failures or any other causes beyond the control of the Company. If any errors result in awarding winnings to You or in an increase in winnings owed or paid to You, You shall not be entitled to these winnings. You shall immediately inform the Company of the error and shall repay any winnings credited to Your Account in error to the Company (as directed by the Company) or the Company may, at its discretion, deduct an amount equal to those winnings from Your Account or set off such amount against any money owed to You by the Company. The Company reserves the right to cancel, terminate, modify or suspend its Services to You in its sole discretion, given that the Company will provide You with a clear notice in writing of its decision; provided that this will not impact any rights already granted to You. The Company reserves the right to limit, refuse or cancel any bet, stake or other wager made by You or through Your Account, as well as cancel any Game (regardless of whether such cancellation was due to actions on Your part or of any third party), where the Company believes that any act of fraud or any other act of bad faith has been taken against the Company or any third party; including, but not limited to, if the Company reasonably suspects that the integrity of the Event has been questioned, whether by You, by any person associated with You and/or by any third party (such suspicion may arise on the basis of the size, volume, number and/or pattern of Bets placed by You and/or other persons with the Company and/or with third parties as well as any investigation initiated by the applicable authorities and/or Event organizer or sports body); in such circumstances You will only be entitled to receive the participation fee sum and/or Bet that was paid by You for participating in such Game, Your Account will be credited accordingly and You will not be entitled to any winnings from the applicable Game, and if any such winnings were paid to You, the Company shall reduce Your balance by the amount of such winnings (and if the Account balance is insufficient, You shall reimburse the Company with the remainder amount). If You are disconnected from the Internet while playing the Games (not through any intentional disconnection on Your part of any other bad faith action), the Games' results and Your Account's balance will be kept as they were before such disconnection. The Company will take all reasonable measures to ensure that if You experience interruptions and/or technical difficulties with any Game, after You had made a wager, You will be allowed to resume play and restore the Game as it was before the interruption and/or technical difficulties took place. If such restoration is not possible, the Company will ensure the Game is terminated, refund the wager to Your Account, immediately inform the Gambling Commission, of the matter and refrain from re-commencing playing the Game if it is indicated that the failure which has occurred may re-occur. The Company shall be entitled, at its sole discretion, to amend, modify, or discontinue, from time to time, any of the Services, and/or bonuses and/or promotions and/or introduce new Games, Services, bonuses, and/or promotions – provided that such act is not taken retroactively. Any bonuses granted prior to the change shall not be affected. We shall not be liable for any loss suffered by You resulting from any changes made and You shall have no claims against Us in such regard. L. Reservations concerning Our Responsibility We are not responsible for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of data or information and any direct or indirect loss which arises from these occurrences. We are not responsible for any problems or technical malfunction of any network or lines, Wi-Fi, Bluetooth, computers, systems, servers or providers, computer equipment, software or email on account of technical problems or traffic congestion on the internet or at any web site, mobile site or mobile application. We shall not be responsible or liable to You in the event of systems or communications errors, bugs or viruses relating to the Services and/or Your Account or which will result in damage to Your hardware and/or software and/or data. In no event shall We be liable for any direct, indirect, incidental, special or consequential damages or damages for loss of profits, revenue, data or use incurred by You or any third party, whether in an action for contract or tort, arising from the access to, or use of, the Site, the Services and/or otherwise. We make no representations about the suitability, reliability, availability, timeliness and accuracy of the information, software, products and Services contained and/or offered at the Site for any purpose. All information, software, products and Services are provided "as is" without warranty of any kind. We hereby disclaim all warranties with respect to information, software, products and Services contained or offered at the Site, whether express or implied. We shall have no liability with respect to any damage or loss that was caused due to reliance, of any type, on the information or any other publication or content appearing at the Site, and You are invited to verify the information published at the Site. We shall not be responsible or liable for any actions or omissions of internet service provider or any other third party which provides You with access to the Site or Services. You accept and agree that random number generator will determine the randomly generated events required in connection with the Services and where the result as received by You conflicts with the result shown on the Company's server (or servers operated on the Company's behalf by third parties), the result shown on the Company's server (or on servers operated on the Company's behalf by third parties) shall in all circumstances take precedence. You understand and agree that the Company's records (or records maintained on its behalf) shall be the final authority in determining the terms of Your use of the Services. You will use the Site and Services at Your own risk, and We shall not be responsible for any damage or loss You shall incur as a result of modifications, enhancement, termination, suspension or discontinuation of the Site or any of the Services. We will not be responsible for any damage or loss You shall incur as a result of Your use or reliance on the content of any website, mobile site and/or mobile application to which links appear on the Site. The Site, services, Site's content and the software used in connection therewith are provided "as is", and We make no warranty or representation, whether express or implied (whether by law, statute, or otherwise), including but not limited to implied warranties and conditions of merchantability, satisfactory quality, fitness for a particular purpose, completeness or accuracy, non-infringement of third parties' rights or of applicable laws and regulation in respect of the Site, Services, Site's content and the software used in connection therewith, or that the Site, Services, Site's content and the software used in connection therewith will be uninterrupted, timely, secure or error-free, or that defects will be corrected, or will be free of viruses or bugs or as to results or the accuracy of any information through the site or services. M. Intellectual Property All the rights, including the intellectual property rights (i.e., patents, copyright, trademarks, service marks, logos, trade names, know-how or any other intellectual property right) concerning the Site, and all of its content (including, but not limited to, programs, files, video, audio, pictures, graphics, pictures, text and software), and/or Services (collectively the "Rights"), are and shall remain the sole and exclusive property of the Company and/or any of its licensors. You may not use any of the Rights without the express prior written approval of the Company, except pursuant to these Terms and Conditions, and You shall not, by using the Services or otherwise, acquire any rights in any of the Rights. Without derogating from the above, You are strictly prohibited from: (i) copying. redistributing, publishing, reverse engineering, decompiling, disassembling, modifying, translating or making any attempt to access the source code of the Services and/or the Site, (ii) creating derivate works of the source code; (iii) selling, assigning, licensing, sublicensing, transferring, distributing the Services, and (iv) making the Services and/or the Site available to any third party. N. Customer Support You may contact the Company in connection with anything related to the Site and/or the Services at any time via Our customer support, which is available at customersupport@instantgamesupport.com Any communication with the Company's customer support will be handled in the utmost care and without any delay by the Company's customer support representatives and will be escalated to the relevant people where necessary. The Company will not tolerate any abusive behavior exhibited by You towards the Company's employees. In the event that the Company, at its sole and absolute discretion, deems that Your behavior, via telephone, live chat, email or otherwise, has been abusive or derogatory towards any of the Company's employees, the Company may, at its sole discretion, suspend Your Account (including freezing all funds deposited within) and void all bonuses, winnings and bonus winnings in Your Account. O. Complaints and Disputes If you have any cause to complain about anything then please contact us at complaints@instantgamesupport.com. We will deal with your complaint and all disputes will be dealt with as quickly and reasonably as possible. You may raise complaints for 6 months from the date of the incident of which You are making complaint. We will acknowledge receipt of Your complaint within 24 hours and will ensure that the entire complaints process takes no longer than eight weeks from when the initial complaint is made as required by S.R code provision 6.1.1.2, at which point the Company will contact You detailing the final decision of the complaint, stating that it is the end of the complaints process along with how to escalate Your complaint to an Independent ADR entity if You wish to do so. If We are unable to settle a complaint or dispute by any of Our internal procedures, You are entitled to refer the dispute to an alternative dispute resolution (ADR) entity. The applicable ADR entity is eCogra free of charge. You may contact eCogra at https://ecogra.org/products-services/alternative-dispute-resolution. P. Miscellaneous These Terms and Conditions and the relationship between You and Us shall be governed by, and construed and interpreted in accordance with, the laws of Malta, and You irrevocably submit to the exclusive jurisdiction of the competent courts of Malta with respect to any dispute regarding the validity, breach, interpretation, performance or otherwise arising out of or in connection with these Terms and Conditions and the relationship between You and Us. The Company may, at any time, set off any positive balances in Your Account against any amount owed by You to the Company. The Company may transfer or assign any and all of its rights and obligations hereunder to any third party; without derogating from the above, the Site and/or any of the Services may be operated by third parties. You may not transfer, assign or pledge in any manner whatsoever any of Your rights or obligations under these Terms and Conditions. Unless explicitly stated in these Terms and Conditions, nothing in these Terms and Conditions shall: (i) be construed as creating any agency, arrangement, trust of fiduciary relationships or any similar relationship between You and Us; (ii) create or confer any rights or benefits to any third party, and/or (iii) grant You any security interest in any asset of the Company, including (but not limited to) any sum held in Your Account. We may provide You with notices with respect to or in connection with these Terms and Conditions in an e-mail and/or through the Site, and such notice shall be deemed received by You within 24 hours from the time it is sent to You in the aforesaid manner. No failure or delay on Our part in exercising any right, power or remedy thereunder shall operate as a waiver thereof, nor shall any single or partial exercise of any such right, power or remedy preclude any other or further exercise thereof or the exercise of any other right, power or remedy. If any provision of these Terms and Conditions is held by a court of competent jurisdiction to be unenforceable under applicable law, then such provision shall be excluded from these Terms and Conditions and the remainder of these Terms and Conditions shall be interpreted as if such provision was so excluded and shall be enforceable in accordance with its terms; provided, however, that in such event these Terms and Conditions shall be interpreted so as to give effect, to the greatest extent consistent with and permitted by applicable law, to the meaning and intention of the excluded provision as determined by such court of competent jurisdiction. Q. Language Discrepancies The Terms and Conditions have been drafted in the English language. In the event of any discrepancy between the meanings of any translated versions of these Terms and Conditions and the English language version, the meaning of the English language version shall prevail. Version 1.2.12 - 16.08.2022 Valid until further notice  

Terms and Conditions apply

1.1 These Terms and Conditions (as defined below) govern Your use of the website, the software, and the services (as the terms “website”; “software” and “services” are defined below). 1.2 Notwithstanding that these Terms and Conditions are translated into another language; the English language version shall prevail. 1.3 If You do not agree to these Terms and Conditions, please do not continue using the website. Your continued use of the website is acceptance by You of these Terms and Conditions. These Terms and Conditions form a legal agreement between You and Us. You should print off a copy of these Terms and Conditions and keep them in a safe place. 1.4 These Terms and Conditions are subject to change as set out below. The terms “You”, “Your”, “Us”, “Our”, “We”, other words and phrases used in these Terms and Conditions are defined below. 1.5 These Terms and Conditions, Our Privacy Policy together with any individual game rules as may be so displayed on Our website at any time, constitute the entire agreement between You and Us regarding Your use of the website, the software and the services and supersede any other agreement (whether oral or written) between You and Us regarding Your use of the website, the software and the services. The rules and any promotional terms and conditions are subject, at all times, to these Terms and Conditions which will prevail in the event of conflict. 1.6 If there is any inconsistency between these Terms and Conditions and any document incorporated by reference, these Terms and Conditions will prevail. 1.7 In these Terms and Conditions, references to the singular shall include references to the plural and vice versa and references to the masculine shall include references to the feminine and vice versa. Headings are for convenience only and shall not affect interpretation. Reference to statutes shall include such statute as amended or re-enacted, together with all secondary legislation made under the relevant statute. 2. DEFINITIONS 2.1 “Us”, “Our”, “We” means Welton Play Limited, a company incorporated in the Isle of Man with Registered Number 123348C having its Registered Office at First Floor, Bourne Concourse, Peel Street, Ramsey, Isle of Man, IM8 1JJ, together with TGP Europe Limited. TGP Europe Limited are a company incorporated in the Isle of Man with Registered Number 122698C having its Registered Office at 22A Castle Street, Douglas, Isle of Man, IM1 2EZ. The services of TGP Europe Limited and the activities of this website are licensed and regulated in the United Kingdom by the Gambling Commission as stipulated by the Remote Operating Licence number 38898 2.2 “Website Brand” means the commercial branding and other trademarks of Welton Play Limited. 2.3 “Restricted Jurisdiction”, for the purpose of this Brand, means territory in which it is legally prohibited to engage in any form of online gambling offered by independent service providers or where the Brand has not obtained a licence permitting such offering. Please see clauses 4.4, 4.21 – 4.24 for more information. 2.4 “You; Your” means You as the person using the Website. 2.5 “Player” means all users of the Website, as defined in Clause 2.11, including You, who use the Services and who have agreed to these Terms and Conditions. 2.6 “Services” mean the provision by Us of Gambling and Gambling products and services via the Website. 2.7 “Rules” means the rules for the different Gambling products and services provided by Us on the Website, as are set out on the Website and as may be amended by Us from time to time. For the avoidance of doubt, You should note that each product and/or service may have differing rules. 2.8 “Gambling” means any type of betting, gaming, and lottery. 2.9 “Software” means any and all software on the Website as defined in Clause 2.11 and including the Gambling Software. 2.10 “Gambling Software” means any software, licensed program, data file or other content installed on connection equipment, which enable You to visit, connect and join in the Services. 2.11 “Website” means www.fun88.co.uk which includes versions of our website viewed on mobile phones, tablets or other electronic devices. 2.12 “Services” mean the provision by Us of Gambling and Gambling products and services via the Website. 2.13 “Device' mean any application access devices, including but not limited to personal computers, laptops, tablets, mobile phones, personal digital assistants, PDA phones, smartphones hand-held devices employed for the use of and access to the Website and participation in the Services. 2.14 “Membership Registration” has the meaning set out in Clause 4.1 below. 2.15 “Your Account” has the meaning set out in Clause 4.11. 2.16 'Account limits' - an account limit shall mean the maximum deposit a Player may self-impose to restrict a level of their transactions aggregated together with any accumulated legitimate winnings and bonuses in the Player’s account from time to time and Clause 10.5 of these Terms and Conditions shall be construed accordingly. 2.17 “Bet” means any bet, wager or similar made by You and/or any other Player in relation to the Services. 2.18 “Legitimate Winnings” means, subject to the conditions precedent below, winnings legitimately and legally won by You in using the Services and that have been won by You in accordance with these Terms and Conditions less the following: (a) any rake or commission due to Us; (b) other entry or other fees due to Us for Your use of the Services; (c) any charge backs made by Your bank or other financial provider used by You in relation to the Services. 2.19 Tattersalls rule 4(c) Rule 4(C) will apply in the event of withdrawals. All bets on selections eligible to run but subsequently unable to start in a re-started race and withdrawn will be void and therefore refunded. Rule 4(C) will apply based on the prices of those selections. 2.20 “Information” has the meaning set out in Clause 19.1 below. 2.21 “Verification” means obtaining and confirming or disregarding the information You provided in order to determine Your identity, residency, financial standing, technical markers of Your location and device. This will be performed in-house, through Open Source databases and / or through third parties specialising is such services. 2.22 “Affordability” means level of disposable income available for gambling based on Open Source information and that expressly provided by You on Our request. 2.23 “Syndicate” means colluding with others in order to take advantage and / or bypass processes / policy 2.24 “Abuse” means any action or inaction that impacts Our and Our Services’ integrity, outcomes and processes. This includes, but is not limited to, looking to leverage promotions offered, gameplay and / or processes. 2.25 “Dormant” means Your Account has not Wagered for three hundred and sixty-five days (365) 2.26 “Monthly Maintenance Charge” means a £5 monthly deduction upon closure or dormancy. Please see clause 17.5 & 17.6 for more information on account dormancy. 2.27 “Administration Fee” means We are within our rights to action a 15% fee for costs incurred to Us. 3. REGISTRATION 3.1 During Your Registration requesting participation in the Services, by ticking the box 'I am over 18 years of age and have read and understood the Privacy Policy and Terms and Conditions', You acknowledge and agree that: (a) You are older or of the age of 18 and are a United Kingdom Resident. (b) You are not enrolled into National Self-Exclusion Schemes which includes GAMSTOP and / or have an active self-exclusion or time-out in place with any of the brands operating under the TGP Europe Ltd licence. (c) You have read, fully understood and accepted these Terms and Conditions; and; (d) these Terms and Conditions constitute a legally binding agreement between You and Us regarding the use of the Services and You are legally fit to enter in such contract. 3.2 If You do not agree to any of these Terms and Conditions, please do not complete the Registration, but rather, immediately discontinue Your use of the Website. 4. OPENING YOUR ACCOUNT 4.1 In order to use the Services, You must be a United Kingdom resident and complete the Registration for account and Membership according to the guidance on the Website (the "Membership Registration"). 4.2 You warrant that all information supplied when Registering and completing the Membership Registration is accurate, true and complete, including Your name on the Membership Registration, sources of funds, payment method (including the relevant payment details, bank accounts and card numbers) and address. Checks for fictitious registration details will be undertaken using in house methods and third-party specialist fraud prevention agencies throughout the life of Your Account. 4.3 All player funds (including deposits, winnings and applicable bonuses) are held separately to operational funds. The Gambling Commission requires us to tell You that although customer funds are held separately, they would form part of the assets of the business in the event of insolvency. Your funds are not protected in the event of insolvency and this is rated by the Gambling Commission as ‘Not Protected’. Further information can be found here 4.4 It is Your responsibility to ensure that the laws applicable to You do not prohibit You from using and accessing the Website and the Information, downloading and installing the Software and participating in the Services. 4.5 We may from time to time require further evidence of identification and age from You to verify Your Membership Registration (e.g. valid identification documentation with picture and confirmation of address in the form of correspondence from governmental organisation, utility bill for fixed services to Your residence, etc). If there is any change in Your personal information as originally supplied by You, You must notify Us of the relevant change as soon as reasonably practicable. 4.6 We reserve the right to carry out any and all further identification, credit and other verification checks from time to time or request copies from You of any other documentation that We require and / or are required to undertake or obtain by applicable laws and regulations, to combat fraud and / or money laundering, including but not limited to, evidence of Affordability, Source of Funds and Source of Wealth. 4.7 We reserve the right to confirm Your name and address by post or otherwise. We may, at Our discretion, undertake additional security checks for any information that You provide. By agreeing to these Terms and Conditions, You allow Us to access, use, process and store the results of any identification verification or checks. We may require from You copies of any other documentation as We deem appropriate to combat fraud and / or money laundering, including evidence of Affordability, Source of Funds and Source of Wealth, including but not limited to, of a third party You are financially connected with. Please see clauses 4.17 and 4.18 for examples. 4.8 We reserve the right to reject Your Membership Registration at Our absolute discretion and without giving any reason. 4.9 You are not allowed to use the Services until completion of Your Membership Registration. 4.10 You will be required to set up an account with Us in your name (“Your Account”) to use and access the Services. 4.11 We permit only one Account per person, household address, email address, telephone number, same payment method and shared IP address or device (including those available publicly as in a library, workplace or internet café). 4.12 If We discover or suspect that You have more than one account with Us, or have reasonable suspicion that an account or group of accounts are operating systematically (for example employing specific wagering techniques or wagering as a group), or are otherwise in breach of any other provision of these Terms and Conditions, We reserve the right, at Our discretion, to terminate some or all of Your accounts. Checks for duplicate registration details will be undertaken at the point of sign up , and throughout the life of your account, using in house database checking methods and third-party specialist fraud prevention agencies. 4.13 Your Account is non-transferable. An Account can only be used by an individual who created it and for their own interest. 4.14 Upon registration You can choose the currency of Your Account, Pound Sterling (GBP), Euro (EUR) or American Dollars (USD). The minimum deposits accepted on Your Account will be £10 or €10 or $10, depending on Your choice of currency, as stated above. 4.15 Any sums held in Your Account are held by Us for You in a Player funds account. However, We are not a bank and no interest shall be paid on any sums in Your Account. 4.16 You must keep Your credentials (alias, password, and any other information used to access Your Account) secret and not reveal them to any other person. You shall not allow any other person to use Your account under any circumstances. 4.17 Affordability Document Requirement includes but is not limited to:- (a) Your occupation (b) Documentation that indicates Your income with which You fund your gambling account, which We may also need to update periodically, such as: (i) Latest 3 months’ worth of payslips (ii) Latest 3 months’ worth of most recent bank account statements from the account used to fund Your gambling activities (c) Any other documentation that You might consider relevant to this regulatory requirement 4.18 Source of Funds and Source of Wealth Requirement includes but is not limited to:- • Source of Funds documentation: o Personal bank statements – recent 3 months, full, unredacted and in PDF format o Pay Slips / Personal funds o Dividends / Investments / Saving accounts statements - full, unredacted and in PDF format o Sale of asset – completions statement o Divorce settlement written and certified agreement o Inheritance – Will statement and probate showing the value of the estate o Gifts / Allowances / Grants – donor’s SOW is required to the same standard and a letter confirming details of Gift / Allowance / Grant. • Source of Wealth documentation: o Winnings from other operators o Assets – proof of purchase / receipt o Asset and Income declarations o Business bank statement – recent 3 months, full, unredacted and in PDF format o Company – incorporation and structure details o Company – most recent annual financial statements – for the company and a parent company if applicable o Company Shareholders – shareholder capital contribution records o Copies of Contracts – completion payments should show on the bank statements o Company sale – completion statement – funds’ transfers must be shown in a bank statement o Director Statement – showing build-up of Source of Wealth of beneficial owner/s o Article of Association to show authorisation and issue of share capital. Any additional information pertaining to financial standing, where income is drawn, and wealth accrued but not listed above. Please note: Bank statements need to be for the most recent period available – i.e. dated within the last 30 days of our request, with two additional prior months to cover at least three months of recent history. The statements must show deposits made to Us and must be completely unredacted. They also need to show the funds entering Your account from gainful employment or the income revenue that You fund Your gambling with. This must be a full PDF copy. If the funds are from a transfer made via another account of Yours, then We will need to see that statement also. 4.19 We may, in some circumstances, request similar financial information of a third party You are financially connected to, within the scope of law and regulation to fulfil Our Social Responsibility, combating money laundering and counter-financing of terrorism obligations. 4.20 By accepting these Terms and Conditions You accept that Your Account may be suspended whilst We perform additional security, verification and / or affordability checks. 4.21 Internet gambling may not be legal in some jurisdictions, therefore We cannot provide You with any legal advice or assurances in respect of Your use of Our Services and make no representations whatsoever as to the legality of the Services in Your jurisdiction. You should check the relevant laws in Your jurisdiction before registering an Account with Us and using Our services. Please Note: It is your responsibility to ensure that You are gambling legally. 4.22 We are not permitted to allow persons located in certain territories to open Accounts with Us and We have systems in place to prevent Accounts being accessed and operated in those territories. Please be aware that if You are permitted to open an Account with Us because You are registered in a territory where gambling is legal but You then travel to another territory where We are not permitted to offer Our Services, You may not be able to access Your Account. 4.23 We will take no responsibility for any actions whatsoever taken by You on Your Account or Our Website if You employed any tactic, practice and / or technology, exploited a fault or a loop to circumvent Our systems and gained access from a jurisdiction where We are not legally allowed to provide Our Services. In such cases Your Account will be restricted until You return to Your registered and permitted territory and / or permanently closed, all Bets cancelled, and winnings withheld. 4.24 In line with the above limitations, if You already registered for the Account from permissible jurisdiction, We accept that You may visit restricted territories on temporary basis for leisure or business purposes, and to further promote Safer Gaming, We suggest You stop accessing Our Website for the duration of such travel. 4.25 By accepting these Terms and Conditions You accept that We reserve the right to contact you on your contact details registered. 5. SAFER GAMING 5.1 We are committed to Safer Gaming and We aim to provide enjoyable and socially responsible environment for You to participate in gambling as a leisure activity. To achieve this, We provide variety of tools to ensure that You are protected from developing problem gambling and harm You may suffer. 5.2 Any person with a gambling problem must not sign up for an account or play under any circumstances. If You discover that You have a gambling problem after registration You are required to inform Us and cease playing via the Website immediately. 5.3 We provide a Time-Out facility to allow You to take a break from betting for periods of 24 hours; one week; one month; or such other period as You may reasonably request, up to a maximum of six weeks. As in Clause 5.7, during the selected period You will not be able to place any Bets with Us and / or access Your Account. Once the Time-Out period has ended, Your Account will automatically re-open. 5.4 You should only gamble with your disposable income. To help You achieve this, We provide a financial control tool in the form of Deposit Limits which you can set up per Day, Week or Month to help You manage Your activities. Our standard maximum monthly deposit limit on our platform is set to £250, to increase this further you would be required to supply supported evidence on income and wealth. Players can amend Deposit Limits in the 'My Account' section of the Website. If a decrease is set, this will be applied as soon as technically possible and within 24 hours. If an increase in the deposit value is set, this will only be implemented after a 24-hour Cooling-Off period and a second confirmation by You. Any changes to the deposit value limit or the term limit will be implemented accordingly across our licence with previous deposits in the time frames inclusive. Please note these are available on registration as well as You can access these from Your Account. 5.5 We may from time to time apply Deposit Limits to Your account based on Your activity and / or financial information You provided to Us. We will communicate such action to You. Should You disagree with Our assessments, You should contact Us to discuss it. 5.6 We will conduct Safer Gaming communications with You from time to time. These might be conducted via email, pop up message or a telephone. When Your response is required in writing, You will be given 24 hours to respond, after which time Your account will be restricted until we receive Your reply. 5.7 We provide a Self-Exclusion facility to allow You to prevent Yourself from placing Bets with Us and / or from accessing Your Account for periods at your discretion between six (6) months and five (5) years. 5.8 If You Self-Exclude from gambling with Us via email, Your Account will be updated within 24hours. If You apply Self-Exclusion using the automatic function within Your Account settings, this will be applied immediately. Once this change has been made to Your Account, for the exclusion period, You will receive no further marketing information from Us, any funds You have on account with Us will be returned to You and it will not be possible for Your Account to be re-opened for any reason until after the exclusion period has expired and You requested it in writing. If You wish to use this facility or would like further information, please contact Us at support@fun88.co.uk or visit Your Account pages. 5.9 In addition to this Website, a number of other gambling websites are operated under the licence of TGP Europe Limited (such licence being as defined under Clause 2.1). Any request You make for Deposit Limits (as described in Clause 5.4), Time-Out or Self-Exclusion facilities to be set on Your Account, will automatically be applied to all accounts You may have under the licence of TGP Europe Limited. 5.10 Should You request Reinstatement of Your Account after Self-Exclusion period has expired, You will be required to contact Us at support@fun88.co.uk in order to reactivate Your Account after Your elected period of Self-Exclusion has concluded. If You wish to recommence at the end of Your selected Self-Exclusion period, You will be recommencing with all accounts You may have under the licence of TGP Europe Limited. On acceptance of Your request You will be given 24 hours Cooling Off period before Your Account / s is / are active. 5.11 Adding a Time-Out facility does not prevent You from opening new accounts with other websites including those operated under the licence of TGP Europe Limited. 5.12 You may request that Your Account be closed at any time. We will act on an email from a Player’s registered email address. 5.13 Please note that all and any Bets placed prior to Our receipt of Your request to Self-Exclude will remain valid. Self-Exclusion will only apply to Bets placed after Your notification is duly received by Us. You can notify Us via email sent from Your registered email address or by accessing Your Account settings. 5.14 We shall not be responsible for any losses incurred by a Player and shall not be liable to pay any winnings to a Player, who opens an account with the provision of false registration information to Us in order to try and facilitate play after Self-Excluding. 5.15 Upon registration, We will perform checks to ensure that You are over 18 years old and You are not registered in the National Self-Exclusion scheme. If We are unable to verify Your age, You will be asked for further information. 5.16 Throughout the life of Your Account periodical checks and verification activities are performed. In the event that We become aware of any breach, We reserve all rights as afforded to Us under these Terms and Conditions in regard to the closure of Your Account and the right to void any winnings. 5.17 Further help and information in respect of Safer Gaming is also available through confidential professional organisations, including but not limited to information on software that is available to prevent an individual device from accessing gambling internet sites. The following websites contain helpline numbers and e-mail addresses through which organisations may be contacted for confidential advice and support: www.gamcare.org.uk/ free 24hrs helpline 0808 8020 133 www.begambleaware.org www.gamblersanonymous.org.uk https://gamban.com/ 5.18 A nationwide Self Exclusion scheme is offered by GAMSTOP, which allows customers to restrict their online gambling activities, preventing them from using gambling software provided by operators registered in the United Kingdom for a period of their choosing. The service is free and voluntary. You can find out more on their website: https://www.gamstop.co.uk 5.19 If You register with GAMSTOP, only the details You used to complete such registration will be checked against Our databases. It is therefore Your responsibility to provide accurate details when registering with Us and GAMSTOP. We will not be liable for any losses that You incur as a result of You providing inaccurate information that prevented both, Us and GAMSTOP to correctly identify You. 5.20 You are responsible for limiting access to gambling sites on Your registered Device and We will take no responsibility whatsoever for an unauthorised access to Our Services through Your Account by persons who are not permitted in law to engage in gambling activities. It is Your duty to take any preventative measures and prohibitive actions to ensure such access is not granted. We therefore advise You to access Our Services using a Device of which You are the only user. If You are accessing Our Service from a Device shared with others within Your household, We suggest you employ relevant technology to block access to gambling websites through that Device. You can find more information following below links: https://www.internetmatters.org/ https://www.begambleaware.org/safer-gambling/gambling-blocking-software/ 6. CONFIDENTIALITY 6.1 We will take reasonable and appropriate measures to ensure that Your personal information as disclosed to Us shall remain confidential. We will not disclose Your personal data or betting/account information unless required to do so by any applicable laws and regulations, court order, the relevant gaming and law enforcement authorities or other than as set forth in these Terms and Conditions. It is also Your responsibility to keep Your personal information confidential. 6.2 We reserve the right to disclose and transfer Your personal data to Our payment settlement service providers, financial institutions for the completion of payment services and third-party identification verification agencies. It is also possible that We are compelled to do so by applicable laws and regulations of the relevant gaming or law enforcement authorities. 6.3 We will process Your personal data in accordance with Data Protection Act 2018, General Data Protection Regulation (GDPR) 2018, other relevant legislation and regulation and Our Privacy Policy. 7. CONDITIONS OF USE 7.1 As a condition of use of the Services, You warrant and undertake that You shall not use or access the Website, Services, Software and / or the Information for any purpose that is illegal under any law applicable to You or prohibited by and / or in breach of these Terms and Conditions. 7.2 You warrant and undertake as a condition of Your use of the Services that: (a) You are acting on Your own behalf and in Your own personal capacity, not on behalf of another person and / or as part of a syndicate or group of people; (b) You are not restricted by limited legal capacity; (c) You are not diagnosed or classified as a problem / compulsive gambler; (d) You are older or of (i) 18 years of age; or, (ii) the legal age determined by any laws applicable to You regarding the undertaking of Gambling by You. Please note underage gambling is an offence (e) You are fully aware of the risk of losing money in the process of Gambling and using the Services and the Website; (f) Your deposit of money into Your Account (as the term "Your Account" is defined in Section 4) does not originate from criminal or other illegal or unauthorised activities; (g) You are not conducting criminal or other illegal, unauthorised activities and / or intending to use Your Account in connection with such activities and that You shall not use or allow other persons to use the Services and Your Account for any criminal or otherwise unlawful activities including, without limitation, money laundering, under any law applicable to You or Us; (h) You will keep Your username, account number and password confidential and prevent unauthorised access or use; (i) You will immediately change Your password and notify Us immediately if Your username, account number or password is compromised in any way; (j) You are responsible for all activities via the Website and / or Device under Your username, account and password, regardless of acknowledgement or authorisation; (k) You will not use the Services, Website, Devices, Software or the Information in any way which interferes or may interfere with other Players, or make any attempt to gain an unfair advantage over other Players, whether specifically prohibited by the rules or not; (l) You will not undertake any activity or assist any third party to undertake any activity that degrades or may degrade the operational performance of the Services and / or the Website; (m) You will not solicit or seek to obtain other Players’ information by any means; (n) You will not upload or distribute any programs, files or data containing malicious software, which are corrupted or may affect the programs of the Devices, Software, Services and / or the Websites; (o) Your access to the Services and Information via the Websites is not prohibited: (i) by laws that are applicable to You or contractual obligations which apply to You personally; or, (ii) by laws that are applicable to persons in the country from which You are currently accessing the Website or using the Device; (p) You will not use the Website if You are based in a jurisdiction where gambling services, as offered by TGP Europe Ltd, are prohibited by law. We will undertake checks and have third parties undertake checks on Our behalf to identify Players from these jurisdictions accessing the Website. Please note that further restrictions on access to certain gaming products available via the Website may apply to Players based in permitted jurisdictions, in such cases access to such specific gaming products will be prevented through the Website from within such jurisdictions. (q) You will not collude with third parties, use any device, robot, spider, algorithm, software, routine or other method (or anything in the nature of the foregoing) to interfere or attempt to interfere with the functioning of the Services, Devices, the Software, the Website, Information or any transactions offered through the Website. You further acknowledge that any software which, confers any sort of unfair advantage, shares hole cards among Players (where applicable) or assists collusion or cheating in any way, utilises a database of hands (where applicable) or Player profiles which is shared between Players, reduces or eliminates the need for a human to make decisions, is designed to 'datamine', provides real-time advice on the action to take during play (including but not limited to ICM analysis tools), attempts to block any of Our fraud and cheating detection mechanisms, is prohibited. We will undertake such steps to accordingly identify the use of such software on a Player’s machine and You hereby consent to this and will not interfere with any of the detection mechanisms. These rules apply to all circumstances at all times; (r) You will not spread any information with content that is unlawful, harassing, abusive, threatening, libellous, defamatory, obscene, indecent, inflammatory, racially or ethnically objectionable, pornographic or profane, or any material that could constitute or encourage conduct that would be considered a criminal offence or give rise to civil liability; (s) You are not an officer, director, employee, consultant, affiliate or agent of Ours or any company which has a relationship with Us, or a relative of any of the foregoing; (t) You are not placing bets on any event which You are affiliated with in any capacity, where Your actions on Our Website would contravene any restrictions in relation to gambling imposed by relevant organisation responsible for maintaining Integrity of Sport. (u) You will not impede the proper usage of the Services, the Website, the Software, Devices and / or the Information or initiate and / or engage in surveys, contests, chain letters, send / forward "junk mail" or bulk mails; (v) You will use the Services solely for personal entertainment and not use the Services as a way of conducting a commercial business or as a way of making a living. (w) You will not adapt any practice or technology which will prevent Our Security and Fraud Prevention tools from correctly identifying You as an individual, Your location and hardware used to access Our Services at any stage in life of Your Account. 7.3 All Players must play on their own behalf and in their own best interests. Playing on behalf of another individual, an employer, sweat shop, ‘gold farm’ or any form of team or co-operative is strictly prohibited. The use of any data which has been obtained by datamining, whether the data was obtained by the Player themselves or by anyone else is strictly prohibited, as is the sharing of any legitimately gathered data with other Players. 7.4 We reserve the right to void bets and / or impose a reasonable Administration Fee for costs incurred and / or withhold funds including but not limited to winnings, if upon investigation we discover that bets were placed in an unacceptable or dishonest manner , as listed below but not limited to: (a) ‘Influence Betting’ – where You or parties acting in association with You, can, either directly or indirectly, influence the outcome of a match or an event; (b) ‘Syndicate Betting’ – where persons act together to share funds, obtain bonus or place series of bets on the same event or competition. (c) ‘Network Betting’ – Colluding directly or indirectly via any paid services, forums, social media pages to gain unfair advantages such as malfunction, exploitation or manipulating loopholes. (d) Gambling by Proxy – where funds used for gambling purposes originate from other individual / s than the Account Holder’s lawfully acquired disposable income and bets are placed on their behalf. (e) We cannot determine the origins of funds you used to make deposits and / or those funds are not your own legitimately obtained income. And in any case during internal and external investigations and where we are directed by governmental authorities as prescribed by Anti-Money Laundering and Preventing Terrorism Financing legislation and regulation. (f) We will apply all restrictions permissible to Us by law and regulation in any case where actions taken on an Account may have a detrimental effect on Us holding and being permitted to continue operating under Gambling Commission’s licence. 7.5 If You become aware or have a suspicion of such activity that takes an unfair and illegal advantage of the Services and Website, You should report it to Us via support@fun88.co.uk for Us to investigate and ensure safe and fair gambling environment. All such prohibitions / restrictions are applicable whether or not there is any explicit agreement between the parties using the Website and whether or not any actual demonstrable harm has been caused to others. 8. BETS AND BET ACCEPTANCE PROCEDURE 8.1 We accept Bets for casino games, sports gambling and other events and games on the Website. All Bets must comply with the Rules relevant to each form of gambling offered by Us on the Website and to these Terms and Conditions. 8.2 If an error occurs in relation to the Website or in relation to any Bets or any events or circumstance on which Bets have been made, all relevant Bets shall be void; or in the event of any system error in relation to the Website, we reserve the right to void any Bets and / or any Winnings received in to Your Account as a result of such an error. 8.3 We reserve the right, at Our discretion but acting reasonably, to decline all or part of any Bet requested on the Website for any reason. 8.4 We only accept Bets via the internet and / or Devices in compliance with these Terms and Conditions. Bets are not accepted in any other form (whether by post, email, fax or otherwise) and the result of any Bet not submitted in accordance with these Terms and Conditions will be void. 8.5 We have the right to postpone or reject any Bet which we may suspect as having the capacity to damage the Website or Our operating system. 8.6 Any Bets that breach these Terms and Conditions will be cancelled by way of notification to the e-mail address registered on Your Account. 8.7 Artificial Intelligence or software (commonly called “bots”) are not allowed to be used. Any Bet using the foregoing or attempting to use the foregoing will be cancelled and the respective account will be closed. 8.8 Bets will only be valid if Your username and password (where it is so required) are correct and there is enough balance in Your Account to make the Bet in full. 8.9 You are responsible for all use, activities and transactions on Your Account in respect of the following, whether the usage, activity or transaction is authorised by You or not: (a) Your name; and / or, (b) Your account number; and / or, (c) Your username and password. 8.10 It is Your responsibility to ensure that the details of Bets placed by You are correct. Once Your Bet has been placed You can no longer cancel, revoke or change Your Bet. 8.11 All Bets are logged and recorded in Our transaction log database. Our transaction log database shall be conclusive evidence for all transaction information in relation to the Services and any Bet placed by You and / or any Player. 8.12 All bets are deemed for day of acceptance, unless otherwise stated. Bets will be deemed valid and accepted by Us when a transaction identification is displayed in Your Account and Your transaction history is updated. 8.13 No Bets can be placed after the commencement of the event that the Bet relates to or where the outcome of an event that the Bet relates to is known at the time of placement of the relevant Bet. If any event or betting session is erroneously left open for Betting after the commencement of the relevant event and / or where the outcome of the relevant event is known, We reserve the right to decline or void such Bets placed without reference to You. For the avoidance of doubt, this clause does not prohibit "inplay"/ "live betting" or half time bets where such are offered by Us. 8.14 Acceptance of any Bet requested, or any part thereof shall be at Our sole discretion, and We reserve the right to limit any Bet prior to its acceptance. 8.15 Advertised start times of the events on which You can place Bets displayed on the Website are for information purposes only. If for any reason a Bet is erroneously accepted by Us after the game, race, event or match on which You are placing your Bet has commenced, we reserve the right to cancel and void such bet. For the avoidance of doubt, this clause does not prohibit “inplay”/ “live betting” or half time bets where such are offered by Us. 8.16 Unless specifically stated otherwise within the Rules, for a sport or event, the result of a game, race, event or match will be determined on the day of its conclusion. All Bets accepted will be settled on the official result, unless otherwise stated. Any subsequent enquiry that may result in an overturned decision in relation to the relevant game, race, event or match will not be recognised by Us, and Our original settlement of Bets will stand. 8.17 Unless specifically stated otherwise within the Rules, if the venue for a sporting event is changed, all Bets placed based on the original venue will be void. 8.18 Unless specifically stated otherwise in the Rules, We will not recognise suspended games, races, events or matches or protests or overturned decisions in relation to the same. 8.19 Unless specifically stated otherwise in the Rules, should You include a non-runner or void selection in a multiple Bet, the Bet will be settled on the remaining valid selections (if any) only. 8.20 You acknowledge that any and all odds, lines and handicaps are subject to fluctuation without notice, and the foregoing will become fixed only at the time of acceptance of the relevant Bet by Us. You further acknowledge that where Live Betting (bets on events that have already started) is offered, such fluctuation may occur during an event. It is Your responsibility to ensure that You review the information pertinent to any Bet You wish to place for any such fluctuation when utilising the Live Betting facility. 8.21 When system failure of any type results in an incorrect odd, line or handicap, all Bets in relation to the same will be void. Provided the error, mistake or failure is rectified in time, We may at Our absolute discretion (but shall not be obliged to) make reasonable efforts to contact You to allow the choice of placing another Bet at the correct odds, lines and handicaps. 8.22 We will not accept any simultaneously placed Bets on one game, race, event or match from You. 8.23 Markets are occasionally opened which relate to the outcome of a sporting event beginning more than 1 week in the future. Ante Post Bets on sports are accepted all in, run or not, entered or not. Except where the Rules specifically state otherwise, Bets are lost on an Ante Post Bet if a selection does not take part. In all cases We reserve the right to deduct the equivalent of Tattersalls rule 4(c) to reflect returning Bets on Non-Runners. 8.24 In respect of any Bet and the associated transactions therewith, Our decision is final and conclusive. For the avoidance of doubt, this does not affect Your access to any independent adjudication or complaints procedure. 8.25 You acknowledge that the random number generator ("RNG") or live dealing provided on the Website will determine the shuffling and dealing of cards, spinning of the ball and wheel, shaking of the dice, the outcome of the games, outcome of the lottery and other randomly generated events that are part of the Services and You agree to accept such shuffling and dealing of cards, spinning of the ball and wheel, shaking of the dice and the outcomes of the game, lottery and other randomly generated events performed by the RNG or live dealer as final and conclusive. 8.26 When the result of one event has a direct influence on the outcome of another, there is a related contingency. Selections from related events cannot be combined in an accumulator, e.g. Team A to beat Team B in a league match, and Team A to win the league. 8.27 Where an accumulative bet of this type has been accepted in error it will be settled by equally dividing the Bet unit where the related outcomes clash. 9. ACCOUNT LIMITS, PAYOUT LIMITS AND MAXIMUM BETS 9.1 The following are the limits that can be won by a single client in respect of any one day’s business. Our Sportsbook Provider are not authorised to accept any Bets above and beyond these limits and on any Bets taken in error that exceed these limits We will enforce the limits and cancel the remaining Bet size. All limits are noted in Pounds Sterling. 9.2 In some circumstance these limits may be reduced or increased at Our discretion and from time to time be amended without prior notice. This will be in line with Safer Gaming guidelines and players will be notified in advance of actions taking place. Football £50,000 - All football leagues. Golf £50,000 Other Sports £50,000 - All other sports as detailed in their individual rules. Virtual Sports All virtual sports via Our virtual sports are subject to a maximum payout of £10,000. Non-Sport and Specialty/Novelty Bets £5,000 - Includes bets on media and television events such as ESports, Politics, Eurovision Song Contest, Dancing On Ice etc. Casino £50,000 Casino £50,000 Live Casino £50,000 Slots and other Games These figures do not include Progressive Jackpot winnings. Any Progressive Jackpot will be paid in full within 30 days. 9.3 For multiple Bets including selections from markets where different limits apply, the maximum pay out on the Bet will default to the lowest applicable limit and in no case shall exceed £50,000 (or equivalent amount in other currencies). 9.4 As stated in Clause 10.7, the maximum winnings payable by Us to any Player for any one calendar day (00:00 - 23:59) on any valid Bet or combination of Bets, including Ante Post, might be limited to a maximum of thirty thousand pounds sterling (£30,000) in aggregate. 9.5 Any group of Players who have placed the same combination of selections and We believe have been acting as a Syndicate, as defined in clause 7.4 (b), will be treated as one Player for the purpose of the above limits. 9.6 The maximum amount You can Bet varies according to the type of gambling and the terms offered by Us in relation to the type of gambling as detailed in these Terms and Conditions, relevant Rules and / or the Website and is subject to change without prior notice but in any event will not exceed the funds in Your Account available to place Bets. 10. SETTLEMENT OF TRANSACTIONS IN AND OUT OF YOUR ACCOUNT 10.1 When using a debit card, the cardholder's name must be the same as the name provided in the Membership Registration. We reserve the right to reject a transaction in case of discrepancies between the cardholder's name and the name provided in the relevant Membership Registration. 10.2 You should fund Your gambling activity with Your own lawfully acquired disposable income, which does not include funds obtained through credit providers or any other institutional or peer-to-peer loans. Please note, Gambling with borrowings is against the regulations. 10.3 You have the responsibility under law to pay any and all debts that You incur with Us or Our associated parties. You agree that You will not intentionally cancel, reject or revoke any Bet, and You will pay Us any and all losses caused by such cancellation, rejection or revocation by You. 10.4 Online gambling debts are enforceable in law. 10.5 Players are encouraged to establish self-imposed deposit limits to restrict levels of their transactions in the 'My Account' section of the Website or by contacting Customer Services. Maximum thresholds limits can be placed by deposit value and by term; the terms are daily, weekly or monthly. Once the deposit value limit threshold is reached, further deposits will not be possible until the chosen term period has ended. Players can amend and cancel such thresholds in the 'My Account' section of the Website or by contacting Us via email (Contact Us). If a decrease is requested, this will be applied as soon as technically possible and within 24 hours. If an increase in the deposit value is requested, this will only be implemented after a 24-hour Cooling-Off period and a second confirmation requested by You. Any changes to the deposit value limit or the term limit will be implemented accordingly across our licence with previous deposits in the time frames inclusive. 10.6 We have the right to terminate Your participation in the Services and / or reject withdrawal requests on Your Account if We suspect any fraudulent, dishonest or reckless activity, omission or breach of any and all applicable laws and regulations or bonus abuse as defined under Sections 7 and 13 of these Terms and Conditions. 10.7 Depending on your chosen payment method, pay out of Legitimate Winnings might be subject to daily (00:00 – 23:59) or a single transaction limit of thirty thousand pounds sterling (£30,000) as stipulated by Our card payment service provider. Other limits for other payment methods may also apply. For the avoidance of confusion, these limits are payment provider specific and we have no influence over the levels of these limits. 10.8 Your Legitimate Winnings do not include the Bet relating to the betting session, event or game from which the Legitimate Winnings arose. 10.9 Subject to Clause 10.11, We shall not in any way be responsible for any error occurring in the payment process into or out of Your Account. We reserve the right to void any Bet or transaction relating to any Bet affected by any error in such payment process. You must inform Us as soon as possible if You find that the balance in Your Account does not match the balance that You expect. 10.10 Payment of any taxes, fees or charges on Your Legitimate Winnings under any applicable laws shall be Your responsibility. 10.11 Should sums be credited to Your Account in error, it is Your responsibility to notify Us of the error as soon as possible, and in any event from when You could reasonably be deemed to be aware of the error. Any sums credited to Your Account due to an error will be deemed invalid and, in the event, that there are sufficient sums in Your Account, such sums will immediately be reversed by Us from Your Account. In the event that there are insufficient sums in Your Account, You shall immediately return to Us the funds equal to the amount representing the erroneously credited funds. Sums credited to Your Account in error are not available to use as Bets. We reserve the right to void any transaction and / or Bet involving sums paid to You in error. For the avoidance of doubt, where You have a credit balance in Your Account and further sums are erroneously added to this, You are permitted to transact and / or place Bets up to the level of credits available in Your Account excluding the erroneously added sum. 11. COLLECTION OF LEGITIMATE WINNINGS 11.1 Legitimate Winnings will be deposited to Your Account. 11.2 We operate a Closed Loop policy, this means Your Legitimate Winnings must be withdrawn to the same payment method that was used for the original deposit in Your Account. The receiver of the Legitimate Winnings must be the same person who deposited the funds that were used for the relevant Bet. 11.3 If any individual or group is suspected of collusion and / or fraud, money laundering, financing of terrorism, participating in Influence Betting, Network Betting or Syndicate Betting, Gambling By Proxy, exploiting a fault, loophole or an error in Our Software, We are not obliged to return any funds that may be in Your account and We reserve right to withhold and / or retain any and all amounts which would otherwise have been paid or payable to You (including without limitation any winnings or bonus amounts). If We close or suspend Your account, the balance of Your funds will be non-refundable (including any winnings or bonus funds) and they will be deemed to be forfeited by You to the extent of any claim that We may have against You as at the date of such closure. 11.4 You must pay all bank and other third-party charges due to the transaction into and out of Your Account and We reserve the right to take these charges from Your Legitimate Winnings. 11.5 Minimum withdrawal amounts of £10 are in place. Should You wish to withdraw less than the minimum withdrawal amount, We will process your withdrawal manually, subject to a £1 withdrawal fee. 12. PROMOTIONS, BONUSES & MARKETING 12.1 All promotions, bonuses or special offers are subject to these Terms and Conditions in addition to promotion-specific Terms and Conditions that We may introduce from time to time in conjunction therewith that will take precedence for the duration of such promotion or a bonus offer. Terms and Conditions specific to individual Promotion or Bonus will be communicated separately and individually for acceptance before such offering is undertaken. 12.2 All promotions, bonuses or special offers are limited to one per customer, household address, email address, telephone number, payment details, IP address or device (including those available publicly in a library, workplace or internet café). Violations of this rule including using techniques to bypass via concealing device and / or IP will be in contravention of the terms agreed to and the applicable actions will be enforced. 12.3 At Our sole discretion, all promotion bonuses or special offers and any winnings accrued from such offers obtained using suspected Duplicated Accounts, as defined in Clause 4.12, will be voided and Your Accounts will be closed. 12.4 Marketing Preferences 12.4.1 Communications for whether You receive marketing related materials is set at registration and can be managed in Your Account Settings under Personal Details > Emails and Notifications > Promotions and Marketing materials. 12.4.2 You can unsubscribe or opt out of any marketing related materials if You receive a marketing communication from Us via a link in the communication. This will only unsubscribe You from the communication channel in which You receive that particular communication and further communication channels would need to be reviewed by You in Your Account Settings. 12.4.3 You must manage your preferences on whether You receive Web Push Notifications via Your browser settings. 12.4.4 Changing of Your marketing preferences may take up to 72 hours. 13. BONUS RULES 13.1 General 13.1.1 Bonuses are available at Our discretion and We reserve the right to restrict the availability of any bonus to any player at any time. 13.1.2 Fraudulent or multiple entries will not be accepted, neither will entries made in breach of these Standard Promotional Terms or the specific promotional terms. 13.1.3 Some of Our Bonuses may be offered to You on a complimentary basis or when taking part and completing promotions through the website. 13.1.4 Promotions are not available to players using an e-wallet when depositing funds. 13.1.5 Players who are Self-Excluded are not eligible to receive any bonus. Players that Self-Exclude during the course of bonus qualification or after a Bonus Token has been placed but before any winnings (Cash or Bonus) were accumulated, will not be eligible to receive any winnings (whether as Cash or as a Bonus Token). 13.1.6 Only one Bonus offer per player, per household, per shared computer and shared IP address unless otherwise stated. We do not allow “Multiple Accounts”. Player account details will be determined by any or all combination of name, mailing address, email address, computer (serial), IP address, payment (deposit/withdrawal) method used and any other form of identification. 13.1.7 By accepting any of Our bonuses, You agree to adhere to these Bonus Rules and any applicable rules made available to You before or when accepting a Bonus with Us. You must always also comply with Our full Terms and Conditions. 13.1.8 We reserve the right to withhold any Bonus, associated winnings whether from cash or bonus wagers if believed that the offer has been abused and / or where the terms of the offer are not fulfilled, or any irregular betting patterns are found including collusion, and this decision is final. 13.1.9 We reserve the right to prevent participation and/or completion of any Bonus at any point if We believe that the player is identified as displaying strong indicators of harm. 13.2 Promotion and Bonus Abuse 13.2.1 In the interests of fair gaming, any equal, zero or low margin Bets or hedge betting, shall all be considered irregular gaming for bonus play-through requirement purposes. Irregular game play includes, but is not limited to, placing single Bets equal to or in excess of 30% or more of the value of the bonus credited (or percentage defined within the promotional offer) to Your Account until such time as the wagering requirements for that bonus have been met. For this rule, a Bet is defined as one roulette spin or one dealer's dealt hand in any table game, or one deal in any Video or Power Poker game (this includes Multi-Hand/Play games). The use of the double or gamble feature shall be considered a new Bet and as such is beholding to bonus terms and maximum Bet restrictions. Should We deem that irregular game play has occurred, We reserve the right to withhold and /or confiscate all winnings. The use of bonus funds purely to progress through the bonus stages is also deemed irregular play. Abuse of bonus promotion includes, but is not limited to, any one or more of the following types of play while an active bonus is present: 13.2.2 A Player decreasing their Bet amount by 40% or more after a large win for the purpose of reaching wagering requirements while a casino bonus is still active e.g. Winnings from a $/£/€50 bet on any spin including a double up and reducing Your Bet amount to $/£/€20 or less. 13.2.3 Placing a Bet of more than $/£/€5 while wager requirements associated to the bonus are still in place. In such instances any winnings from the bonus and associated winnings maybe be voided e.g. If You deposit $/£/€100 Your maximum Bet is restricted to $/£/€5. This applies to cash money wagers if the bonus is active/present. Should Players wish to wager higher values, they need to contact Customer Service and request that the active bonus be removed. 13.2.4 The use of the double or gamble feature shall be considered a new Bet and as such is beholding to bonus terms and maximum Bet restriction. 13.2.5 If opted to receive a Casino bonus, the deposit used to activate the bonus can only be wagered on Casino until such time that wager requirements are met or bonus lost. 13.2.6 Players activating a casino bonus will not be permitted to place sportsbook wagers; virtual wagers; or live dealer wager with their cash or balance and return to the casino to wager their casino bonus balance (unless stipulated otherwise). Such pattern of play will be deemed irregular and any associated winnings may be voided. 13.2.7 The delay of winnings by hiding of free spins or bonus features or cash. Any play that initiates "free spin" or "bonus" features with bonus or cash funds, after which the Player leaves the free spin or bonus round, to then complete at a later stage i.e. after the bonus has been wagered or wager requirement rebased. 13.2.8 Any wagers that make use of bonus funds purely to progress through the bonus stages, and then the wager of cash Bet to complete the final stages, once the bonus funds have been released or forfeited, will be deemed abusive play. This includes but is not limited to the games mentioned in each individual casino promotion page terms and conditions (as described in Clause 13.4.6) 13.2.9 Any wager where the cash funds are hidden in open or non-resulted Bets to allow for access to bonus funds will be deemed abusive. Furthermore, the resulting/completion of such Bets post bonus funds being wagered will be void along with all wager of bonus funds and winnings thereof while hidden cash funds are still in play/not settled. 13.2.10 Players placing equal, zero or low margin/minimal risk bets, such as any bet spread combination in roulette games covering 25 or more of the 37 unique numbers on the table. 13.2.11 Players already registered are not allowed to register as a new user under another name or email address. If multiple accounts are registered with Us, We will cancel the user account and void any Bonuses/winnings claimed. 13.2.12 We reserve the right to request any Player to provide sufficient documentation for account verification and for Us to be satisfied that We are certain of the identity of the Players to whom We are issuing any Bonus, Bonus Token or special promotion. 13.2.13 These Standard Promotional Terms apply to all Our promotions and competitions. If there is a discrepancy or conflict between these Standard Promotional Terms and any specific Promotional Terms, then the specific Promotional Terms will be used. 13.2.14 We are not responsible for the accuracy of promotions or content outside of Our own Website. 13.3 Sportsbook 13.3.1 Bonus Tokens are non-withdrawable and must be redeemed on sports (excluding casino). 13.3.2 A Bonus Token must be redeemed all at once and cannot be split up in smaller increments. 13.3.3 The Bonus Token stake will not be returned on any winning bets. 13.3.4 Unless specifically stated Bonus Tokens have a 5-day expiry. 13.3.5 Bonus Tokens will not count towards qualifying for any promotion. 13.3.6 Prizes are not transferable or exchangeable other than at Our sole discretion. 13.3.7 Unless otherwise specified in writing, if You are required to travel as part of the promotion or as a competition prize winner, You are responsible for making all Your own arrangements (including insurance). 13.4 Casino 13.4.1 Bonus wagering requirements must be fulfilled within 7 days or within the period stipulated for the promotion, from the date the Bonus was issued to the Account, otherwise the Bonus amount received, and any winnings generated through the Bonus will be forfeited. Only the fund-in amount will be returned. 13.4.2 Free spins will be made available for various promotions on the website. 13.4.3 All free spins assigned to a Player’s Account must be used within 7 days or within the period stipulated for the promotion, unused free spins will be removed thereafter unless otherwise stipulated. 13.4.4 Winnings from free spins may be subject to wagering, (i.e. 50 times) which may include maximum Bet rules & game weighting before they can be withdrawn. 13.4.5 The maximum that can be won from free spins is £100. 13.4.6 Specific Casino games are excluded from Bet placement if You have a Casino Bonus balance. The list of the games excluded from wager while a casino bonus is active is detailed in each individual casino promotion page terms and conditions. 13.4.7 When a bonus is active or present, a maximum Bet limit, maximum win limitations and wager requirements might be present. This will be displayed in the specific Terms and Conditions for the offer. 14. INDEMNITY FROM YOU TO US You hereby indemnify Us, Our employees and agents for any and all costs, expenses, losses, damages or claims whatsoever (including reasonable legal fees) that may be incurred or suffered by Us, Our employees or agents arising in any way from Your negligent act or omission, Your downloading or installation of the Software, Your use of Software and /or the Information, and / or any breach by You of any part of these Terms and Conditions. 15. DISCLAIMERS AND NATURE OF THE SERVICES 15.1 Gambling is at Your own choice and judgement. You should be aware that You bear the full risk of using the Services. By using the Services, You acknowledge that You do not judge the Services, Website or Information to be offensive, objectionable, unfair or indecent. Some jurisdictions have not addressed the legality of online gambling while others have specifically made online gambling illegal. We do not intend that anyone should use the Services or access the Website, Information and / or the Services in jurisdictions where such use or access is illegal. The availability of the Services, Information and the Website should not be construed as an offer, solicitation or invitation by Us to use or access the foregoing in any jurisdiction in which such use or access is illegal. Compliance with any laws applicable to You is entirely Your own responsibility and We make no representation or warranty whatsoever that the Services, Software, Website or the Information comply with any laws applicable to You. 15.2 We will endeavour to provide the Services, Software, Website and the Information using reasonable skill and care but beyond this no warranty is given. We make no representation or warranty of any kind in respect of the Services, Website, Software and the Information. Subject to Clause 15.10, any representation or warranty, whether express or implied, statutory or otherwise in respect of the Services, Software, Website and Information are hereby excluded. 15.3 The Website and the Software are provided "AS IS". We do not warrant that the Services, Software, Website or the Information will be free of interruptions, free from defects, free from errors or free from external interference of any nature or that any unidentified defect will be corrected. 15.4 We do not warrant the Services, Software, the Website, the Information or servers that make them available are free of computer viruses, bugs, spyware, adware or other malicious, destructive or corrupting code, program, data or macro or any other features that may affect any Devices and / or data contained within. You will undertake Your own precautions (at Your own expense) to ensure that the processes, measures and / or Devices which You employ for using or accessing the Services, installation of the Software and using the Website do not expose You to the risk of computer viruses, bugs, spyware, adware or other malicious, destructive or corrupting computer code or other forms of interference or damage to Your Device or data contained within. 15.5 Subject to Clause 15.10, in the event of: (a) system and / or communication delay relating to Your Account, the Website or any other element of the Services; and / or, (b) system and / or communication error relating to Your Account, the Website or any other elements of the Services; We will not be liable to You as a result of any such delay and / or error and We reserve the right to void all Bets affected by such delay and / or error and take any action We deem appropriate to correct such delay or error. 15.6 Subject to Clause 15.10, in no event shall We be responsible or liable for any damages, loss or expense, including any interference or damage to Your Device or data contained within, in connection with Your access to, use of or participation in the Services, Website, Software and / or the Information. 15.7 Subject to Clause 15.10, We disclaim any and all warranties, representations and responsibilities in respect of any aspect of the Services, Website, Software and the Information, which may be provided to You and Us by third parties, including but not limited to, broadband service providers, telecommunications service providers, failure or shortage of power supplies, banks and payment providers and shall not on any account be liable for any default, breach or inaction of such third parties. 15.8 We, Our employees and agents will not be liable in contract, tort, negligence or otherwise for any losses that were not foreseeable when the contract was formed, losses that were not caused by any breach on Our part, business losses, or damage incurred by any user in connection with the Services, Website, Software or the Information, including without limitation any damage for loss of business, loss of data, loss of profits or contracts, loss of income or revenue, loss of data, or loss of goodwill. 15.9 Subject to Clause 15.10, We hereby exclude all liability to You whether under the terms of contract tort, negligence or otherwise. 15.10 We do not exclude liability for death or personal injury caused by Our negligence or liability caused by Our fraud of fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor Our failure to use reasonable skill and care when providing You the Services. Your statutory rights remain unaffected. 15.11 We reserve the right to withdraw the Website at any time and will not be liable to You in the event of such action. For the avoidance of doubt, this does not affect Your rights in relation to the protection of customer funds. 15.12 You acknowledge that part or all of the Information may be subject to revision, change or modification, as provided in these Terms and Conditions. You therefore acknowledge that the Information is provided solely for reference and does not constitute advice or solicitation, and is not the subject of, and shall not constitute the basis of any binding representation, warranty, contractual obligation, or reliance on Your part of any nature. 15.13 Subject to Clause 15.10, Our entire and aggregate liability to You whether under the terms of contract, tort, negligence or otherwise shall be limited to the amount of the relevant Bet or in the case of any other matters, an aggregate of the amount in Your betting account with Us. 15.14 You hereby acknowledge and agree that all disclaimers and exclusions of liability contained in these Terms and Conditions represent a fair and reasonable allocation of the risks and benefits of the agreement between You and Us, taking all relevant factors into consideration, including without limitation the value of the consideration provided by You to Us. 16. DISPUTES & COMPLAINTS 16.1 If You have any questions about the Website or the Services, or in the event that You have any complaint or dispute regarding the Services, You should, in the first instance, email Our Customer Services Team at - support@fun88.co.uk. We will try to resolve Your case via Our escalation procedure. 16.2 Other than as set out in these Terms and Conditions, if You have any dispute with the result of any gambling You undertake with Us, You must submit Your written complaint to Us, including full details. Details should be sent by email to our Player Services at escalations@tgpeurope.com. Upon receipt, Your communication will be acknowledged by return message within twenty-four (24) hours, after which the investigation will commence. We strive to resolve all Disputes and Complaints within twenty-eight (28) days’ time. Where the resolution depends on You providing further information, a further period of twenty-eight (28) days will be applied to Our actions. 16.3 In the case of a discrepancy between the result or outcome which appears on Your Device and the result or outcome in the transaction logs in Our system, You agree that the results or outcome in Our system's transaction logs shall be the conclusive evidence of the relevant result or outcome. Details should be sent by email to our Player Services at support@fun88.co.uk For the avoidance of doubt, this does not affect Your access to any independent adjudication or complaints procedure. 16.4 Gambling Operators licenced by the Gambling Commission of Great Britain are required to offer dispute resolution by an independent third party or 'Alternate Dispute Resolution' (ADR) provider in line with LCCP social responsibility (SR) code 6.1.1 We have appointed the Independent Betting Adjudication Services (IBAS) as Our ADR. Please direct unresolved complaints to them at telephone number +44 207 347 5883. Further details about IBAS can be found at http://www.ibas-uk.com/ IBAS can be emailed at ibasteam@ibas-uk.co.uk 16.5 If You request to use an ADR provider other than the Independent Betting Adjudication Service, We may agree to use such ADR provider on the premise that You have checked that the relevant ADR provider is approved by the Gambling Commission. 16.6 We will not accept, and accepted the risks associated with using an unapproved ADR provider. For example, unapproved providers may not be bound by the requirements of the ADR regulations, which require them to act in a fair, transparent, and open manner. 16.7 You may use the Independent Betting Adjudication Service even if You have already used an unapproved ADR provider. 17. TERMINATING, CLOSING AND SUSPENDING SERVICES 17.1 Given the nature of the Services, We reserve the right to terminate Your Account at any time without prior notice if You are in breach of any of the obligations under these Terms and Conditions or based on reasonable evidence, We believe that our Terms and Conditions have been breached. Upon closure of Your Account, You will be notified by email of Our decision to terminate Your Account and any Legitimate Winnings and other legitimate sums in Your Account will be returned to You minus an Administration Fee. If following thirty (30) days from the date of Our email advising You of the termination of Your Account, We have been unable to return Your Account balance to You, a Monthly Maintenance Charge of five pounds sterling (£5.00) or currency equivalent will be applied to Your Account until Your Account balance reaches zero. We shall be entitled to charge You further periodic administrative fees during the period that Your Account remains inactive and to set-off such charges against funds in Your Account up to the extent of the balance in Your Account. 17.2 We take Abuse and manipulation of our Services seriously and in addition to other rights available under these Terms and Conditions, We reserve the right, at Our sole discretion, to: (i) void any winnings (including Legitimate Winnings); (ii) suspend or terminate Your Account; (iii) terminate these Terms and Conditions with You; and/or (iv) suspend the provision of the Services to You and/or (v) seize all the funds in Your Account and to reverse any withdrawals that may be pending in the event that Our risk management monitoring systems have detected irregular gambling patterns and / or We reasonably determine that: (a) You, or people living at the same address as You, have more than one active account with Us; (b) the name You provided to Us does not match the name on the payment method used to make deposits to Your Account; (c) You participate in a promotion offered by Us but fail to fulfil the requirements of the relevant promotion; (d) You provide incorrect or misleading registration information and / or Affordability, Source Of Wealth, Source Of Funds information; (e) We were unable to positively verify Your identification based on the information You provided to Us (f) You are not of or older than: i) the age of 18 or ii) the legal age for participating in Gambling in the jurisdiction in which You reside; (g) You access and participate in the Services from a jurisdiction where participation in the Services is prohibited by law or We deem (acting reasonably) that such participation is prohibited by law. As described in Clauses 4.21 – 4.24 (h) You have "charged back" or procured a "charge back" against Us or denied any of the transactions or deposits that You made to Your Account; (i) You have deposited or sought to deposit money originating from criminal or other illegal or unauthorised activities or third party individuals to Your Account; (j) You have been manipulating or attempting to manipulate any of our Services; including but not limited to syndicate or network syndicate; and/or You have engaged in any dishonest and sinister behaviour; (k) You are committing or attempting to commit fraud, or We have reasonable grounds, at Our sole discretion, to suspect price rigging, or deem any betting pattern to be suspicious in any regard; (l) You employ or seek to make use of an Artificial Intelligence or other system (including machines, computers, algorithms, software or other automated systems) designed specifically to defeat the system operated by Us or You are found to have colluded or attempted to collude with other Players in order to defraud Us or other Players as defined in Section 7; (m) You allow (intentionally or unintentionally) a third party to use Your Account; (n) You fail to comply with any of the provisions of these Terms and Conditions; (o) You attempt to conceal Your location, including but not limited to, through the use of a Proxy server; (p) You are located in one of the jurisdictions where access and use of Our Services is prohibited by law; (q) You fail any Verification, Security, Affordability checks ; (r) We are required to do so by any applicable law, rule, regulation, in accordance with a request or instruction from any governmental, regulatory or enforcement authority and / or during internal or external investigations (s) You do not, within a reasonable time of Us asking for it, provide information that is necessary for Us to provide the services (t) You place a Bet on any sporting match or event in which You take part (or in which a team of which You are a member, or in respect of which You are employed, takes part); or (u) we suspect that You have (or may have) otherwise materially breached these Terms and Conditions. (v) You have bypassed, and / or Your Account has failed to pass through, our 3rd party specialist fraud tools (w) You have provided falsified or altered documentation. 17.3 If the provision of the Services is suspended and / or Your Account is deactivated, the provision of the Services may be reinstated and / or Your Account may be reactivated by Us after the necessary rectification (if capable of being rectified) action has been taken by You and such rectification has been verified to Our full satisfaction. 17.4 We reserve the right, without notification, to add new betting offerings, games or functions to the Website or to create, delete, stop, restrict access to or modify any betting offering, game or function at any time. 17.5 If you have not wagered for 12 months (365 days) Your account will be deemed Dormant. Upon Us marking any Account Dormant You will be notified by email where it is Your responsibility to request any balance to be returned and/or reactivate Your account. At the point of recommence (Where You have contacted Customer Service) Your account will become Active and any remaining balance minus the Monthly Maintenance Charge will be reinstated. 17.6 We shall enforce a Monthly Maintenance Charge of five pounds sterling (£5.00) or currency equivalent to any balance that remains on Your Account until Your Account balance reaches zero. 17.7 Prior to Your account entering into Dormant Account status We will contact you by email 11 months after your last wager notifying You that in 30 days Your account will be entering into the Dormant Account status. 18. SOFTWARE LICENCE 18.1 You hereby acknowledge and agree that the Software that is made accessible to You (by download or otherwise) for Your remote use on the Website through Your Device, is part of the Services and is Our property and the property of Our licensors, and that You do not gain any rights to such Software whatsoever other than as expressly set out in the licence in Clause 18.3. 18.2 You may not in any way or by any means adapt, copy, modify, reproduce, store, distribute, display, publicly perform, broadcast, publish, transmit, sell, rent, lease or licence or otherwise communicate or make available, the Software to any other person, or on another website, online service or bulletin board, or on any other media and / or device, other than as permitted by law. 18.3 We hereby grant to You a personal, non-exclusive, non-transferable and revocable licence to install and use the Software on Your Device for the purposes of using the Services and for no other purpose whatsoever the "Licence" provided that such installation and use is made through a Device of which You are the primary user. 18.4 The Licence is solely for the purpose of enabling You to use the Services. You are not allowed to: (a) install or upload the Software onto a server or other networked device or take other steps to make the Software available via any form or on any bulletin board, online service or remote dial-in, or network to any other person; (b) distribute, rent, lease, sub-licence, copy, transfer, assign or otherwise make available the Software and/or the Licence to use the Software to any other person; (c) allow another person to use the Software; (d) create or provide any means (including, without limitation, via emulators) through which the Software may be used by others; (e) translate, reverse engineer, decompile, disassemble, modify, discover, create derivative works based on the whole or part of the Software and / or the source code of the Software, other than as permitted by law; or, (f) copy, modify, translate or create any derivative works based on the whole or any part of the user documentation concerning the Software. 18.5 You acknowledge and agree that the Software and the Software user documentation provided on the Website and / or through Devices or otherwise, are owned exclusively by Us and / or Our licensors and are protected by copyrights, trade mark rights and other forms of intellectual and proprietary rights. You hereby acknowledge that the structure, organisation and source code of the Software are the valuable trade secrets of Ours and Our licensors. You acknowledge that save for the rights granted to You in accordance with the Licence, You do not acquire any rights or interests whatsoever in the Software and / or the Software user documentation. 18.6 COOKIES A cookie is a small text file that is downloaded onto ‘terminal equipment’ (e.g. a computer or smartphone) when the user accesses a website. It allows the website to recognise that user’s Device and store some information about the user’s preferences or past actions. We use cookies to track Your use of the Website and Services. We may also use cookies to monitor traffic to the Website and Services and make it easier/more relevant for Your use. Information with relevance to cookies may be obtained from third parties (such as financial institutions, identification verification agencies, credit providers, credit reference agencies) for Us to follow legal gaming requirements (e.g. to identify You or for the purposes of prevention of Money Laundering, Fraud, terrorist financing). These third parties have all been thoroughly vetted as part of Our Information Security Controls and in accordance with the requirements of Our remote gambling licence. You can learn more on cookies by visiting http://www.allaboutcookies.org/ or www.aboutcookies.org 18.7 Upon the termination of these Terms and Conditions with You and / or closure of Your Account for any reason, the Licence issued to You under these Terms and Conditions shall terminate automatically and You must stop using the Software and uninstall it from Your Device. 19. INFORMATION AND INTELLECTUAL PROPERTY 19.1 The information, material and data, including without limitation, marketing programmes and materials, results, statistics, sporting data and fixture lists, odds and betting figures, text, graphics, video and audio content, which are available to You on the Website (“Information”) belong to Us and / or Our licensors. 19.2 Other than as permitted by law, You shall not adapt, copy, modify, reverse engineer, reproduce, store, distribute, display, publicly perform, or include in any broadcast, publish, transmit, sell, rent, lease, grant licences or otherwise make the Information available to any other person, or with another website, online service or bulletin board, or any other media and /or Device. 19.3 The Software, the Services and the Information provided on the Website and / or through Devices are protected by copyright, trademarks and other forms of intellectual and proprietary rights. All right, title and interest in and to the Software, Services and Information on the Website are owned, licensed and / or controlled by Us and Our licensors. You acknowledge that You do not acquire any right, title or interest, or any licences to the Software, the Services and the Information through Your use of the Website other than expressly set out in these Terms and Conditions. 19.4 The Website Brand and Our other trademarks on the Website belong exclusively to Us and / or Our licensors and You do not have any right to use such. You shall not use, register, attempt to register or assist any third party in using, registering or attempting to register any name, mark or device which is similar to the Website Brand or any other of Our trademarks. 20. LINKS TO EXTERNAL SITES 20.1 The Website may contain links to third party websites which are not maintained by Us. Links to such third-party Websites are provided for Your convenience only and We are not responsible for, and do not undertake to ensure, the contents of such third-party websites are accurate, current or maintained. 20.2 We are not responsible or liable and have not provided, reviewed, approved or endorsed any third party websites and We make no representations or warranties in respect of the contents or the privacy practices of any third party websites or any products or services which may be advertised, sold or otherwise made available on any third party websites. 20.3 We shall not be liable in contract, tort, negligence, or otherwise, for any loss or damage whatsoever arising from, or in any way connected with, Your use of any link to third party websites. 20.4 Unless expressly provided, We shall under no circumstances be considered to be associated or affiliated with any statement, opinion, trade or service marks, logos, insignias or other devices appearing on third party websites, or any products or services which may be advertised, sold or otherwise made available on third party websites or with the operators or owners of third party websites. 21. LINKS TO THE WEBSITE You may not link or create any links, deep or in-line links to any part of the Website, Services or frame the Information. 22. MODIFICATION 22.1 We reserve an absolute right to amend, update and modify these Terms and Conditions and the Rules (or any part thereof) from time to time, and any amendment, update or modification will be presented to You by way of a notification upon login for acceptance. The amended, updated or modified Terms and Conditions and Rules will take effect as soon as they have been accepted by You. Your continued use of the Website and the Services is Your acceptance of the modified or updated Terms and Conditions and Rules as published. 22.2 Any Bet received by Us but not settled prior to the time of notification of any amendment of these Terms and Conditions will be subject to the Terms and Conditions in place at the time that the Bet was acknowledged by Us. 22.3 In the event that You do not accept the amendments to these Terms and Conditions, Your Account will be unavailable to You, and You will have to contact Our Customer Support Team at support@fun88.co.uk to perform any action in relation to Your Account. 23. RELATIONSHIP BETWEEN YOU AND US Nothing in these Terms and Conditions shall be construed as creating any agency, partnership, joint venture or any other form of joint enterprise between You and Us. 24. VIOLATIONS OF THESE TERMS AND CONDITIONS We reserve the right to seek all remedies available at law and in equity in respect of any breach of these Terms and Conditions. 25. FORCE MAJEURE If We fail or We are late to perform any obligation under these Terms and Conditions due to the occurrence of events beyond Our control (including, but not limited to: nature disasters, pandemic, changes in applicable laws or regulations, action or inaction of government, civil or military authority, court orders, act of terrorism, lightning or fire, strike, lockout or other labour dispute, flood, draught, war, riot, theft, transmission or system failures, failure or interruption in the provision of telecommunications or broadband services, failure or shortage of power supplies or equipment, inclement weather, earthquake and natural disasters), such failure or delay does not constitute a breach of these Terms and Conditions. 26. NON-WAIVER In the event that We fail to enforce any provisions of these Terms and Conditions, this will not render a waiver of the rights to enforce such provision or influence the effectiveness of these Terms and Conditions or impede any further action by Us. 27. THIRD PARTY RIGHTS Nothing in these Terms and Conditions will create or confer any right or benefit in favour of any party other than the parties herein and whether under legislation or otherwise. 28. TRANSFERS 28.1 You are not allowed to transfer, assign or novate any part of these Terms and Conditions or any rights hereunder to any third party. 28.2 We are entitled at any time to transfer, assign or novate any part of these Terms and Conditions to any third party. 29. NOTICES 29.1 Any notice We give to You (unless stated otherwise in these Terms and Conditions) will be sent to You at the email address registered with Us. Any such notice will be deemed served twenty-four (24) hours after dispatch by Us. 29.2 Any notice You give to Us must be sent by email at escalations@tgpeurope.com or recorded delivery mail (or airmail if relevant) and sent to Our registered office address and marked for the attention of: Managing Director TGP Europe Limited 22A Castle Street, Douglas, Isle of Man, IM1 2EZ 30. SEVERABILITY If any parts of these Terms and Conditions are determined to be invalid, unlawful or unenforceable by a court of competent jurisdiction, such terms will be separated from the others to that extent while the others will continue to be valid and enforceable to the full extent permitted by law. 31. POST TERMINATION The terms of Clauses 1.6, 10, 11, 17, 20, 22, 27 and 30 shall extend post termination of these Terms and Conditions and / or termination of Your Account. 32. GOVERNING LAW AND JURISDICTION 32.1 You agree that Your access to the Services, Website, Software, the Information and the interpretation of these Terms and Conditions is governed by the laws of England and Wales. 32.2 The parties hereby submit to the non - exclusive jurisdiction of the courts of England and Wales. However, this shall not prevent: (a) You from making any complaint about Us to the appointed Alternative Dispute Resolution service; (b) either party from seeking any injunction or similar relief or action in any court of competent jurisdiction.

T&C Applies