Software: FUGASO

The Site is operated by ProgressPlay Ltd (the "Company"), with registered address at Soho Office, 3A, Punchbowl Centre, Elia Zammit Street, St. Julians, STJ3154, Malta. The Company is licensed and regulated in Great Britain by the Gambling Commission under account number 39335. Gambling can be addictive. Play responsibly. These terms and conditions ("Terms and Conditions") govern your ("You", "Your" or "Player") use of the online and mobile gaming services provided to You by the Company. These Terms and Conditions should be read carefully by You in their entirety prior to Your use of the Services. Please note that these Terms and Conditions constitute a legally binding agreement between You and the Company. These Terms and Conditions incorporate the Company's privacy policy and the Betting Rules. By agreeing to these Terms and Conditions You confirm that You also accept and agree to the Company's privacy policy and the Betting Rules (You can review the Company's privacy policy by clicking here and review the Company's Betting Rules by clicking here.) B. Definitions In these Terms and Conditions, the following words and phrases shall (unless the context otherwise requires) have the meanings set out beside them: £ - shall mean the currency with which You registered Your Account. "Account" shall mean a personal account opened by an individual, solely for such individual to enable such individual to play the Games at the Site. "Bet" shall mean a bet placed by You on an Event. "Company Network" shall mean the official list of the Sites regulated by the United Kingdom Gambling Commission that can be found here. "Games" shall mean any of the games made available on the Site including Events. "Event" shall mean any event upon which a Bet is available on the Site. "Restricted Territories" shall mean any jurisdiction which is not the United Kingdom. "Services" shall mean the Company's Games and any other services and activities offered at the Site. "Complaint" shall mean an expression of dissatisfaction in relation to the Services provided as stated in chapter O below. "Dispute" shall mean a Complaint that has not been resolved by the Company as set out in these Terms and Conditions within the initial 8 week period stated in chapter O below. "Site" shall mean any website and/or mobile site and/or mobile application owned, operated or hosted by the Company. "We", "Our" or "Us" shall mean the Company, and/or any subsidiaries, affiliates, employees, directors, officers, agents, suppliers, consultants and contractors. C. Subordination to the Terms and Conditions and the Binding Effect Thereof By using the Site, registering at the Site, or by participating in one of the Services, You agree to be bound by and to act in accordance with the Terms and Conditions, as they may be updated from time to time, without any reservation. The Company reserves its right to amend these Terms and Conditions at any time, in its absolute and exclusive discretion. You will be notified of any changes to the Terms and Conditions prior to the changes coming into effect. Any Bet made prior to the entry into force of the revised Terms and Conditions shall be governed by the Terms and Conditions in force when placing the Bet. If You do not wish to be bound by such amendment You must stop using the Site and Services. Should You wish to stop using the Site and Services following any change to the Terms and Conditions, You may withdraw all available funds and close Your Account in accordance with these Terms and Conditions. These Terms and Conditions supersede all prior agreements between the parties in relation to its subject matter and constitute the entire and whole agreement between You and the Company. You confirm that, in agreeing to accept these Terms and Conditions, You have not relied on any representation except for any express representation made by the Company in these Terms and Conditions. D. Who is Entitled to Participate You may only use the Services if You comply with all of the following: You are at least eighteen (18) years old; in this respect, the Company wishes to draw Your attention to the fact that underage gambling is an offence; You are the owner of a valid payment method (or authorized to use a valid payment method by the owner of that valid payment method); You do not violate any law or regulation as a result of using the Services. In this context, You agree that if You reside or are present in any jurisdiction that prohibits using the Services offered at the Site (including without limitation any of the Restricted Territories) You shall not participate in the prohibited activity. You are not a player or otherwise have any connection or can have any influence over an Event and/or any outcome of a Bet; You have not previously self-excluded from another account of the Company Network; and You are not registered with United Kingdom's national online gambling self-exclusion scheme, commonly known as Gamstop. The Services are intended only for Players who are not prohibited by the laws of any applicable jurisdiction from gambling on the Internet and/or mobile devices. The Company does not intend to enable You to contravene applicable law. You represent, warrant and agree to ensure that Your use of the Site and/or the Services will comply with all applicable laws, statutes and regulations. The offering or availability of the Services shall not be deemed or interpreted as an offer or invitation by Us to use the Services, if You reside and/or present in a place in which such use is currently forbidden by law (including without limitation the Restricted Territories), or where the Company, in its sole discretion, elects not to offer Services. You shall be solely responsible for determining whether Your use of the Site and/or Services is legal in the place where You live and/or use the Site and/or Services. We make no representations or warranties, expressed or implied, concerning the legality of the Services and/or of the Site and/or of any person's participation in the Services through this Site, and shall not be responsible for any illegal use of the Site by You. It is Your responsibility to ensure that You comply with any and all laws applicable to You before registering or participating in any of the Services through this Site. You should consult with legal counsel in the applicable jurisdiction about the legality of Your use of the Site and/or the Services. Employees, directors and officers of the Company, as well as members of their families, affiliates or subsidiaries, and all other persons connected, directly or indirectly, to the computer systems or the security system employed by the Company, as well as any person involved in the operation of this Site and the establishment thereof, including, but not limited to advertising, promotion and fulfilment agencies, insurers and legal advisers, webmasters and web suppliers and family members thereof, are not entitled to participate in any of the Services. For the sake of good order it is clarified that any person who is not entitled to participate as aforesaid - as well as any other person who substitutes such excluded person - is also not entitled to any of the prizes afforded or referred to by the Site, and the Company reserves the right to suspend the Account (including freezing all funds deposited within) and void all bonuses, winnings and bonus winnings in the Account. E. Account Registration Anyone interested in participating in the Services is obliged to register and open an Account at the Site. The Company shall review the details, information and documentation provided by You as a part Our "know your customer" process. The Company will carry additional “know your customer" process upon any special circumstances including, but not limited to, high fraud score, suspicious details provided, a high number of deposits, various IPs used to access the Account, abnormal game play activity and Your jurisdiction. You shall be fully and solely responsible to reserve in confidentiality Your Identification Details and not to transfer them to another. The full responsibility for an unauthorized use of Your Identification Details lies solely with You, and You alone will bear all responsibility derived from any unauthorized use of Your Identification Details. If You misplace, forget or lose Your Identification Details because of anything other than the Company's error, the Company shall not be liable for any direct or indirect loss associated with such occurrence. You are only allowed to have one Account at this Site. If You open more than one Account, the Company may block or close any or all of Your Accounts at its sole and absolute discretion; in which case the Company may void the bonuses, winnings and bonuses winnings in the Accounts as well as return all funds deposited in the Accounts. The Company may at its own discretion and without having to provide justification, refuse to open an Account or close an existing Account. However, all contractual obligations already made will be honored. You hereby represent that the registration of Your Account is done personally by You and not by any third party. By opening an Account, You hereby represent, warrant, acknowledge and undertake that (a) the details You submit during the registration process are true and correct, and that You will update them, immediately upon any change thereto, (b) Your Account is for Your personal use only and shall not be used by any third party, (c) any funds You deposit in the Account may and will be used by You solely for playing the Games and/or using the Services, (d) the Company is not a financial institution and any funds in Your Account shall not accrue any linkage differentials and/or interest, (e) You are of sound mind and You are capable of taking responsibility for Your own actions, (f) it is Your responsibility to read and understand the Games rules and procedures and that You fully understand these rules and procedures, (g) You understand that the use of the Games carries with it a risk of losing funds wagered in the Games, (h) You will cooperate with the Company and provide it with all requested documentation in a full, complete and truthful manner, (i) You have verified and determined that Your use of the Services does not violate any laws or regulations of any jurisdiction that applies to You, (j) You are solely responsible for recording, paying and accounting to any relevant governmental, taxation or other authority for any tax or other levy that may be payable due to Your use of the Site (including, but not limited to, payment of winnings), (k) You will use the Services in good faith towards the Company and others using the Services, (l) You will be solely responsible for all Your losses resulting from placing bets at the Site and playing the Games, (m) the Company may at its sole discretion, decide whether to open, maintain and/or close Your Account (provided that existing contractual obligations are honoured), as well as suspend Your Account (including freezing all funds deposited within) and void all bonuses, winnings and bonus winnings in Your Account - where You have broken any provision of these Terms and Conditions, (n) You shall be solely responsible for maintaining the confidentiality of Your Account details (including Your user name and password required for entering Your Account), and for any and all actions and transactions taken in connection with Your Account by anyone who enters Your Account while using Your details, and all such actions and transactions shall be deemed as actions and transactions taken by You, (o) You will immediately inform the Company of any suspected unauthorized use of Your Account, (p) You shall not make any charge backs and/or deny or reverse any payment made by You in connection with the Services, and You shall reimburse Us for any loss or damage We incur as a result of any such action, and in any event You will promptly pay any and all of Your debts to Us, and (q) You shall indemnify Us and hold Us harmless, from and against all direct and indirect claims, liabilities, damages, losses, costs and expenses, including legal fees, arising out of or in connection with any breach of these Terms and Conditions by You, and any other liabilities arising out of Your use of the Site or any unauthorized use of the Site by any third party. You further represent, warrant, acknowledge and undertake that (a) You will not use Your Account, and will not allow any third party to use Your Account, for any Prohibited Actions and/or perform any Irregular Playing Patterns, (b) in case You will perform any Prohibited Action the Company shall be entitled to disclose any and all of Your details and information to the relevant authorities, and to suspend Your Account (including freezing all funds deposited within) and void all bonuses, winnings and bonus winnings in Your Account, (c) all money that You deposit into Your Account is not tainted with any illegality and, in particular, does not originate from any illegal activity or source; (d) You shall be solely responsible for all losses, liabilities and damages incurred as a result of any Prohibited Action performed by You and You shall indemnify Us for any such losses, damages and liabilities, (e) You have not had an Account in the past which was terminated or suspended by the Company, (f) the means of payment (e.g. credit (not available in the UK) and debit card, e-wallet, etc.) information You provided the Company in connection with Your Account are of means of payment owned by You and in Your name (or that the owner of the means of payment provided You with all required consent to use that means of payment for placing a wager via the Site, and You are acting within the confines of that consent) and was not stolen or reported as lost, (g) We are not obligated in any form or manner to validate the consent granted to You by the owner of the means of payment which You use, and (h) You are not and You have not notified the Company that You are addicted to gambling, (i) You have not previously self-excluded from another account of the Company Network, (j) You are not registered with United Kingdom's national online gambling self-exclusion scheme, commonly known as Gamstop. Your account must be ID and age verified before You are allowed to (i) deposit funds, (ii) gamble (with Your own funds, bonus funds or by using any free spins and free bets), or (iii) access any free-to-play games. You may be asked to show one or more of the following documents (or additional documents not listed below) to the Company to verify Your name, address and date of birth: Proof of ID: A valid photographic identifying document is required in order to process Your first deposit. The ID can be a copy of a valid passport, driver's license or national ID card. Your name, photograph and signature must appear on the copy sent to Us. In some cases, You may be asked to have Your documents signed and stamped by a qualified notary or solicitor as proof of legitimacy. Proof of address: This can come in the form of a utility bill or debit card statement dated no greater than 3 months from the date it is provided that shows Your full name and address as listed in Your Account. If You deposited money using any type of payment method other than a debit card or e-wallet, and age verification has not been satisfactorily completed in respect of You, then (i) Your Account may be frozen, and (ii) no further gambling will be permitted via Your Account until age verification has been successfully completed. In addition, the Company reserves the right at any time to request from You evidence of age and if satisfactory proof of age is not provided, then the above-mentioned consequences will apply, mutatis mutandis. In the event that it is found that You are under the age of 18, then the Company shall close Your Account and return to You all funds deposited, but the bonuses, winnings and bonus winnings shall not be paid and will be voided. The Company will not require additional documents other than those set out in Section E Clause 9 above for verification purposes, however, should the Company reasonably believe that they are required to do so in order to comply with the Company’s regulatory requirements including Anti- Money Laundering or to confirm the validity of any document which has been provided, the Company may request additional documentation, including certified copies of a proof of identity and address, or other documentation evidencing Source of Funds or Source of Wealth. F. Prohibited Actions Without derogating from any other provision of these Terms and Conditions, if the Company determines that You are engaging in or have engaged in Prohibited Actions and/or Irregular Playing Patterns, or have attempted to do so, then the Company shall be entitled to close Your Account, withhold, seize and confiscate all funds in Your Account (including, but not limited to, any deposits and winnings in Your Account). In addition, the Company may exercise these rights in respect of any other Accounts of Yours on the Company Network. The Company shall also be entitled to inform and provide information documentation about You and Your activities to the applicable authorities and regulators, financial institutions, banks, credit card companies and "Prohibited Actions" shall mean illegal, unlawful, fraudulent, or other improper activities - including, but not limited to: Collusion between Players; The use of devices and software such as robots and/or artificial intelligence; Sale, transfer and/or acquiring Accounts from other Players; Transfer of funds amongst Players' Accounts; Match fixing or otherwise influencing an Event and/or the outcome of any Bet contrary to applicable legislation and/or the rules of the relevant Events, as well as breaking into the Site or attempting to do the same; Intentionally disconnecting from a game while playing on the Site; Breaking into, accessing or attempting to break into, and/or circumventing and/or attempting to circumvent the Company's systems, including, but not limited to, by altering any of the registration details or failing to provide and/or providing misleading, inaccurate or incomplete personal and/or payment details, or verification information to the Company, and/or using a virtual private network connection; Where the source of funds used by You is illegal and/or where You may have engaged or may be engaging in any activity relating to money laundering, including use of the proceeds of crime; Abuse in order to gain advantage to the detriment of other Player(s) and/or Us; Provision of inaccurate and/or invalid documents; Where the Company has reasonable suspicion that You have been taking unfair advantage of the Company's bonuses in order to minimize loses as further described in Section F Clause 3 below ‘Irregular Play Patterns’, or have executed any other act in bad faith in relation to a bonus promotion offered on any of the Sites owned and/or operated by the Company; or Deceitfully taking advantage of our bonuses which includes, but is not limited to,: (i) opening multiple indistinguishable Accounts to obtain a bonus several times on any Site, only depositing during promotional activity or opening multiple accounts across the Company Network, (ii) playing repeatedly only with free games, or (iii) in case of repeated patterns of deposit/cashout/redeposit purely intended to gain the deposit related bonus. "Irregular Playing Patterns" shall mean the following activities: Equal, zero or low margin bets or hedge betting, Placing single or multiple bets of a value of fifty percent or more of a Bonus on any single game, individual hand, single Bet or round; Building a balance and significantly changing play patterns; for example, Bet or wager size, Game types and Bet or wager structures etc. in order to meet the wagering Requirement; Placing large Bets or wagers which result in a substantial gain followed by a drop in Bet or wager size equal to or higher than 65% of the previous average Bet or wager size; Reserving real money funds in any incomplete game round in order to use bonus funds before real money gameplay is completed; Delaying or postponing game rounds in any game to a later time, by any means, so as to clear Your real money balance, afterwards using any bonus of any form or manner (including, but not limited to, Free Spins and Free Bets); Playing games by using Your bonus balance to build up in-game value, lose the bonus funds, and then cash out on the built-up value using Your real money balance; Making large Bets or wagers and then substantially reducing the Bets or wagers to meet the wagering Requirement; Moving from a low weighted Game to a high weighted Game after a large win for the purpose of meeting the Requirement; On roulette, in the following cases: (a) covering 24 or more of the 37 available numbers; (b) betting on red and black; (c) betting on odds and evens; (d) betting on 1 – 18 or 19 – 36 (inclusive); (e) betting on all three columns of the table layout; (f) betting on all three dozens; On baccarat, betting on both banker and player in the same coup; Utilising bonus offers as part of a group of customers or syndicate; Where an Account or group of Accounts operate systematically in order to gain an advantage to the detriment of another Player or to commit any deceitful act in relation to other Players or Us – for example by employing specific techniques to cheat other Players or playing as a group; Wagering on Games with the bonus feature mode with bonus money to build up value, lose the bonus and then immediately cash out the built up value with a secondary deposit; Martingale betting strategies; Betting all or a substantial portion of Your real money amount on low odds Bets while placing casino wagers and/or high odds Bets using Your bonus amount); and/or Placing more than 25% of Your initial deposit as one Bet or wager. G. Account Operation It is unlawful to deposit any money in Your Account from ill-gotten means, and You will not make such deposits. Without derogating from the above, You hereby acknowledge that the Company will check all transactions to prevent money laundering, and will report any suspicious transactions to the relevant authorities. The following deposit methods are available to deposit money with the Company: Debit Card, PayPal, PayviaPhone, Paysafecard, Trustly, Zonda and Ecopayz. Availability of each payment method depends on Your registration country and chosen currency. Your Account will be credited with the deposit only after the deposit is confirmed by the Company and the relevant payment method; until such confirmation is received, Your Account will not include such deposit in the Account's balance. The Company does not provide credit, nor does it participate in, arrange, permit or knowingly facilitate the giving of credit. Deposits made via PayviaPhone have a 15% processing fee which will be deducted from your deposit amount. For the avoidance of doubt, You cannot use credit cards to deposit into Your account by any means, including by way of any credit card registered with an e-wallet or online payment service. Your attention is drawn to the fact that the Company imposes certain deposit limits, at its discretion and subject to various reviews and verifications performed by the Company. These could vary over time and in accordance with various characteristics relating to each customer and deposit; by way of example, Paysafecard – from £10 to £700 per deposit per Site. The Company is required by its licence issued by the Gambling Commission to inform You about what happens to funds which the Company holds on account for You, and the extent to which funds are protected in the event of insolvency . The Company shall hold the funds of customers in a separate bank account so as to be kept segregated from the Company's own accounts, in accordance with the Company's regulatory obligations. These funds are not protected in the event of insolvency. This meets the Gambling Commission’s requirements for the segregation of customer funds at the level: not protected segregation. For additional information, You can click here - Protection of customer funds. It is Your responsibility to notify the Company immediately of a lost or stolen payment method, or of any change in the payment method; any losses and damages caused due to Your failure to provide such immediate notification will be solely borne by You, and We will not be liable for any such losses and damages. You are not allowed to transfer funds from Your Account to other Players or to receive money from other Players in Your Account, or to sell, transfer and/or acquire Accounts from other Players. If Your account has not been used for at least 12 months it shall be classed as Dormant. If Your account is Dormant we will try to return Your money to you before making any charge to You and will remind you 30 days in advance that a fee will be charged from a specific date. The fee reflects the costs that the business pays to maintain your account which shall be £5 per month. The fee charge on Your Dormant account may bring your balance to zero. You may ask at any time to close Your Account by sending an email to the Company's customer support at customersupport@instantgamesupport.com, and You will be contacted by customer support accordingly in order to facilitate such request. The Company's default user history presentation provides only part of the game history; if You wish to receive all of Your game history, please contact the Company's customer support at customersupport@instantgamesupport.com, Once a Bet is placed, it cannot be changed or cancelled. A Bet placed after the Event commences (save for in play betting) and/or a Bet placed after the result of the Bet is known, are invalid and do not entitle You to receive any winnings from such a Bet; the sum of the Bet shall be returned to You in such a case. The Company may offer a cash-out feature in some Bets on some Events, at its sole and absolute discretion. This feature, if offered, will allow You to cash-out part or all of Your Bet prior to the end of the Event upon which You placed the Bet. The return provided to You according to the cash-out feature will change during the Event and will be determined by the Company at its sole and absolute discretion. We are under no obligation to provide the cash-out feature in any Event and/or Bet and can cancel this feature altogether without being required to provide any notice about it. The result of the Bet is confirmed by the Company in accordance with official results published by the applicable governing bodies arranging the Events and/or according to alternative sources of information; in an event of a conflict between the official results and other sources of information, the Company shall determine the result of the Bet. If the Company is unable to determine the result of the Bet, the Bet will be void and the wager will be returned to You. Subject to Section G. Clause13, the Company will publish the result of the Bet on the Site, and the Account shall be credited with winnings (if any) within 72 hours of the Company publishing the result of the Bet. In an event of conflict between the results published on the Site and the results registered with the Company’s systems (or with systems operated on the Company's behalf by third parties), the latter shall prevail. H. Withdrawals You may withdraw Your real money balance (Your deposit and any winnings generated from the deposit) at any time - without restriction, except where necessary to comply with any general regulatory obligations. Before any withdrawal you have to make at least one successful deposit. When You request a withdrawal, the funds requested are transferred to the payment method(s) You initially used to deposit. In case where Your payment method is not available for withdrawal due to third party's policy's restrictions, the withdrawal will be made to another payment method available to You. If You have outstanding deposits, the Company reserves the right to postpone or halt withdrawal payments until all deposits are received and confirmed. Should Your bank or payment method charge a processing fee in connection with the withdrawal, the payment of this fee is Your responsibility. In a case where We cease to offer Our Services in a specific jurisdiction, a reasonable processing fee (beyond that stated in Section H. Clause 6) may be charged to You upon withdrawal. It is Your responsibility to notify Us immediately of a lost or stolen credit/debit card or change of details to an e-wallet; any losses and damages stemming from a failure on Your part to provide immediately such a notification will be borne solely by You, and We will not be liable for any such losses and damages. Withdrawals are subject to a processing fee in the amount of 1% up to £3 per withdrawal. Limitations on withdrawals: Visa debit card withdrawals are not available in certain countries due to local issuer restrictions. MasterCard and debit card withdrawals are not available due to issuer restrictions. Additional restrictions may apply on account of the rules of the applicable payment methods. For further information please contact Our customer support via LiveChat or e-mail at: customersupport@instantgamesupport.com Your payment method used for deposit must be verified before any withdrawal can be processed. You may be asked to show one or more of the following documents (or additional documents not listed below) to Us: If deposited or withdrawing via Debit Card please provide back and front of the card that You have used with Us. We need to see the first and last four digits of Your card, Your name and expiry date, You can cover the 8 middle digits and CVV code for security reasons. If deposited or withdrawing via an E-Wallet please provide a screenshot or photo of the e-wallet's profile page showing Your name and email. If deposited via PayViaPhone please provide a photo of Your phone bill showing the mobile number that You have used with Us and Your full name. If deposited via any other method please provide a photo or screenshot of the method showing Your name. In case where Your payment method is not available for withdrawal, the withdrawal will be made to another payment method available to You. Relevant verification will be requested accordingly to the satisfaction of The Company. We reserve the right to anytime request additional documentation in order to identify and support your source of funds and wealth you use to deposit/bet/play with. Should concerns arise regarding your documentation in connection with Anti-Money Laundering or similar issues, then the Company may request notarized documents and suspend Your Account (including freezing all funds deposited within) until further notification. In order to make a withdrawal, click on the "Cashier" icon, followed by the "Withdrawal" option. The select Your preferred withdrawal method, fill out the relevant form as per the withdrawal method chosen, click "Withdraw" and the withdrawal process will begin. You are not permitted to cancel a withdrawal for any reason. Please be advised that all cash out requests will appear as "Pending" for 1 business day. After 1 business day, the status of Your withdrawal request will change to "Processing". You will receive an email notification once Your request has been delivered and the funds have been transferred to You. For assistance with withdrawals or any other matter, feel free to Contact Us. The methods with which You can use to withdraw funds from Your Account are: Debit Cards, PayPal, Zonda, Trustly and Ecopayz. Babaloo Limited is the processing agent of the Company; Babaloo’s registered address is 5 Secretary’s Lane, GX11 1AA, Gibraltar I. Responsible Gaming & Self-exclusion Always remember that the Services are for Your personal entertainment; they are not meant to make You rich overnight and there are no winnings formulas. Make sure to budget Your money and know the game rules. We urge You to review information available at https://www.gamblersanonymous.org.uk/, http://www.gamcare.org.uk/ or similar websites so as to ensure You are gambling responsibly. Furthermore, We suggest that You employ measures aimed towards gambling responsibly, such as timers or other forms of reminders and/or duration, wagers and loss restrictions while gambling. We offer measures relating to deposit limits, wager limits, loss limits and session limits; any reduction in the limits will take effect immediately and any increase in the limits will take 24 hours before coming into effect. Any reduction in any limits will take effect immediately and any increase in any limits will take 24 hours before coming into effect. You may exclude Yourself from the use of the Services for a minimum period of between six months to 12 months (extendable by You for one or more periods of at least six months each). In addition, We offer self-exclusion and cooling off options (as further detailed in this chapter). We also wish to draw Your attention to the existence of software preventing an individual computer from accessing online gambling websites, such as www.cyberpatrol.com or www.gamblock.com Any exclusion request can be made via the responsible gaming section in the client interface or by contacting our customer support via (customersupport@instantgamesupport.com), in accordance with Your decision to be provided to the Company. Prior to confirming Your self-exclusion request, You will be provided with information regarding the consequences of self-exclusion. Should You decide to be self-excluded, We encourage You to consider extending Your self-exclusion to other remote gambling operators currently used by You. Any undetermined bets at the time of Your self-exclusion will be settled in the normal way, according to the normal timescales and, if subsequently applicable, winnings paid to You. Any self-exclusion Account blocks cannot be undone during the agreed self-exclusion period. Following Your request to be self-excluded: (i) Your Account will be closed and any funds held in Your Account will be returned to You; (ii) As soon as practicable after Your request to be self-excluded is submitted to the Company, You will cease to receive any marketing materials relating to the Services; provided, however, that this will not extend to blanket marketing which is targeted at a particular geographical area and where You would not be knowingly included. At the end of Your self-exclusion period, such self-exclusion will remain in place unless You take a positive action in order to gamble again (subject to a minimum self-exclusion period of six months), and You will not receive any marketing materials unless You have taken a positive action in order to gamble again and agreed to accept such marketing materials. The positive action in order to gamble again must be accompanied by a one day cooling off period prior to allowing You to gamble again. In requesting self-exclusion, You agree to provide full and accurate personal details, now and in the future, so Your access/use of the Site and Services can be restricted. If You do choose to self-exclude, We will use all reasonable endeavours to ensure We comply with Your self-exclusion. However, in agreeing to self-exclude, You accept that You have a parallel obligation not to seek to circumvent the self-exclusion. Accordingly, We have no responsibility or liability for any subsequent consequences or losses howsoever caused that You may suffer or incur if You commence or continue to gamble through additional online accounts where You have changed any of the registration details or You provide misleading, inaccurate or incomplete details or otherwise seek to circumvent the self-exclusion agreed. Any self-exclusion, time out or any similar action will be valid across all websites operated by the Company. If You are uncertain whether to exclude Yourself from the site, ask Yourself the following: Have You been diagnosed with an addictive disorder previously? Do You place bets while under the influence of alcohol or other substances? Is gambling interfering with Your daily life? Are You trying to recover previous loses by placing more bets? If You answered ‘yes' to one or more of the questions above, it is strongly recommended that You contact the customer support team and ask to be excluded as well as seek professional help. You may request a time out from gambling, which is a cool off period of between 1 to 42 days. A request for a time out period should be submitted via the Site in the casino client under the responsible gambling section. After the cool off period ends, You will be allowed to commence wagering with the Company and also receive marketing materials. You may set up a reality check timeframe through the responsible gaming screen. Once set, the time that has passed since You started to play the Games within the same session will appear on the screen (the "Timecount"). Once the Timecount will reach the reality check timeframe You have set, You will be prevented from continuing playing the Games during the same session until You acknowledge You wish to continue playing the Games. If You acknowledge You wish to continue playing the Games, Timecount until the next reality check will be reset, and the abovementioned process will recommence. Beginning a new session will cause the Timecount to reset as well. At any point in time, You may change and/or cancel the reality check timeframe, and such change or cancellation will enter into force immediately (and in the case of change, will reset the Timecount). J. Bonus Policy Once You make an eligible deposit according to a promotion offered by the Site, You immediately receive a Deposit Bonus. The Deposit Bonus, in the form of bonus money, free bets and/or free spins, will appear in Your bonus balance.Please be advised that deposits made by certain payment methods are not taken into account for the purpose of the Deposit Bonus. We reserve the right to exclude certain games from being able to play with bonus funds – provided that we will notify You in advance of such exclusions. In addition, We may offer You a Complimentary Bonus, in the form of bonus money, free bets and/or free spins. The Complimentary Bonus will appear in Your bonus balance. Any Complimentary Bonus may be subject to wagering requirements where applicable. Where a Site provides a Registration Bonus, then once You register with the Site, enter valid personal details and activate Your Account, You are eligible to receive the Registration Bonus; provided solely if You are a new registrant and never had an account with the Site. The Registration Bonus can be provided in the form of bonus money, free bets and/or free spins. The Registration Bonus will appear in Your bonus balance. Any player can receive only one Registration Bonus with each Site. Any Player can receive up to 5 (five) Registration Bonuses, 5 (five) casino welcome bonuses and 1 (one) sport welcome bonus on the Company Network. In addition any Player can receive up to 5 (five) free bet bonuses per month on their Account. Your wagering is first deducted from the real money balance. When Your real money on Your balance is nil, the wagering will be done from Your bonus balance. If the wager You make is higher than the amount of real money on Your balance, then the wager will be composed from the sum of real money on Your balance and the remainder of the wager - from Your bonus balance. Any Winnings from such a wager shall be split between real money and bonus balance according to the sum of real money and bonus balance used in such a wager. If, at a later stage, Your real money on Your balance is higher than zero, any wagering you perform from that stage will once again be from the real money on Your balance. Without derogating from the above, it is hereby clarified that You are forbidden from accessing and/or using Your bonus balance while You have any open game round in which You wagered with real money or the results of any game in which You wagered with real money have yet to be received and reflected in Your real money balance. Only wagers made with bonus funds will contribute towards the applicable wagering requirement in Section J. Clauses 19, 20 and 21 (the “Requirement”). Only wagers made after the first successful deposit will contribute to the Requirement. Wagers made with real money will not count towards the Requirement. If You have more than one active bonus, the winnings and the contribution towards the Requirement are divided between these bonuses according to the initial sum of each bonus. By way of example, if You have three active bonuses, the initial sum of the first was of EUR 2, of the second was of EUR 3, and of the third was of EUR 1, then the winnings and the Requirement will be calculated according to a 2-3-1 split. Only 5% (five percent) of wagers placed on all versions of video poker and/or power video poker shall be counted towards the Requirement; only 10% (ten percent) of wagers placed on all versions of Blackjack, Baccarat, Roulette, poker table games and/or jackpot games shall be counted towards the Requirement. The following games will not contribute to the Requirement: Cool Buck, Cool Buck 5 Reels, Dragon Dance, Book of Oz, Bookie of Odds, Bikini Party, Koi Princess, Ozzy Osbourne, Bonanza, Diamond Mine, Beehive Bedlam, Fruit Blast, Epic Gems, 1429 Uncharted Seas, Jungle Spirit, Secrets of Christmas, Astro Legends: Lyra and Erion, Forsaken Kingdom, Baker's Treat, Eye of the Kraken, Golden Legend, Hugo 2, Lucky Angler, Pets Go Wild, Rage to Riches, Retro Reels, Retro Reels - Diamond Glitz, Retro Reels - Extreme Heat, Robin Hood, Robin Hood Shifting Riches, Stardust, The Wish Master, Tomb Raider - Secret of the Sword, Tomb Raider, Tomb Raider 2, Tower Quest, Untamed Bengal Tiger, Untamed Giant Panda, Untamed Wolf Pack, Wheel of Wealth Special Edition, Wheel of Wealth, Reel Rush 2, Jack Hammer 2, Big Bad wolf, Starmania, Ragnarok, Hot Blizzard. The Company shall be entitled, at its sole discretion, to add, from time to time, more games to aforementioned list of games that will not contribute to the Requirement. Subject to the provisions of this section, only one bonus can be active at the same time. All other bonuses (save for free spins and free bets) will be considered as “Pending Bonuses”, with their applicable wagering requirements commencing only once the Requirement in respect of the active bonus is met in full, or if the active bonus expires or is cancelled for any reason; in addition, if Your bonus funds go below £0.50 , the next Pending Bonus (if any) will become active in parallel to the current Bonus. Any Pending Bonus (save for free spins and free bets) cannot be wagered and it will not appear in the bonus balance prior to becoming active, save for where the bonus funds go below £0.50 . The order of Pending Bonuses (save for free spins and free bets) becoming active will be on the basis of the time granting them to You. You can activate a Pending Bonus by cancelling the active and the Pending Bonuses prior to the Pending Bonus you wish to activate. If You wish to cancel a bonus, the cancelation can be done under the Account tab > Bonus history tab; in which case the Bonus Winnings will be removed as well and will not be converted into real money. You may withdraw Your real money balance (Your deposit and any winnings generated from the deposit) at any time. However, any request of withdrawal of funds from Your real money balance prior to completing the Requirement will cause the removal of the bonus funds from Your bonus balance in full and they will not be converted into real money; any Pending Bonuses will be removed as well. You shall be solely responsible for paying any relevant taxes levied in relation to the receipt of the bonus funds. The bonus promotion and contest reward schemes may be subject to promotion-specific terms and conditions, provided to You in the applicable marketing materials, which must be read in conjunction with these terms and conditions. In the event that the Company deems that You acted in bad faith in relation to a bonus and/or a reward schemes and/or tried to abuse a bonus and/or a reward, You shall become ineligible to receive the bonus funds and/or the points and the Company shall be entitled to close Your Account. Abuse includes, but is not limited to, trying to create an unfair advantage, registering multiple accounts within the Company Network in order to take advantage of any promotion and/or reward scheme, and/or in connection with receiving the bonus and/or points,wagering, alone or together with others, in a manner which provides for guaranteed profits irrespective of the outcome of the wagering. Any non-insignificant breach of this chapter shall entitle the Company to cancel and revoke the bonus funds and/or points, and Your Account may be closed. The Company reserves the right to alter this chapter, cancel, modify or suspend any offer, reward scheme and/or any promotion at any time and without prior notice – in respect of any bonus and/or points that has yet to be provided to You. Any bonuses and/or points granted prior to the change shall not be affected. The terms and conditions and the bonus policy that apply to any bonus received by You are the Terms and Conditions and its Bonus Policy that are in force at the time in which You sign up to the Promotion to which that bonus relates. Nothing in this section limits any other right and/or remedy granted to Us. Free money bonus All free money bonuses and the winnings generated from them are part of the bonus funds. The bonus funds from a free money bonus will be converted to real money only after wagering 50 (fifty) times the sum of the initial sum of the bonus (the "Requirement" " for the free money bonus). The Requirement must be met in full within 30 (thirty) days of the Bonus being credited to Your Account, otherwise the bonus funds will be removed from Your bonus balance in full and will not be converted into real money; for this purpose, the period in which the bonus is a Pending Bonus counts as part of that 30 (thirty) days' period. The conversion of bonus funds from a free money bonus to real money is capped at a sum equal to 3 (three) times the initial sum of the bonus. Any amount of the bonus funds in excess of the conversion limit will not be converted to real money and will be removed from Your bonus balance. Free Spins The winnings generated from the free spins are considered as the initial sum of the applicable bonus. The bonus funds from a free spin bonus will be converted to real money only after wagering 50 (fifty) times the initial sum of that bonus (i.e., the winnings generated from the original free spins) (the "Requirement" for the free spins). The Requirement must be met in full within 7 (seven) days of the Bonus being credited to Your Account, otherwise the bonus funds will be removed from Your bonus balance in full and will not be converted into real money and You will not be entitled to the free spins; for this purpose, the period in which the bonus is a Pending Bonus counts as part of that 7 (seven) days' period. The conversion of bonus funds from a free spin bonus to real money is capped at £20. Any amount of the bonus funds in excess of the conversion limit will not be converted to real money and will be removed from Your bonus balance. Free Bets The winnings generated from the free bets (less the sum of the free bets wagered) will be added to your bonus funds. The bonus funds from a free bet bonus will be converted to real money only after wagering 10 (ten) time the initial sum of that bonus (i.e., the winnings generated from the original free bet) (the "Requirement" for the free bets). The Requirement must be met in full within 7 (seven) days of the Bonus being credited to Your Account, otherwise the bonus funds will be removed from Your bonus balance in full and will not be converted into real money and You will not be entitled to the free bets; for this purpose, the period in which the bonus is a Pending Bonus counts as part of that 7 (seven) days' period. The Event on which the free bet and/or bonus funds are wagered must end and have a result prior to the expiration of the bonus for the purpose of the 7 (seven) days' requirement. The conversion of bonus funds from a free bet bonus to real money is capped at £20 . Any amount of the bonus funds in excess of the conversion limit will not be converted to real money and will be removed from Your bonus balance. Rewards In order to participate in the Rewards program’s points collection and/or purchase an item with the point via the store, a player must make at least one (1) deposit of ten (10) GBP. Points and items are subject to limitations as set in the applicable terms and conditions. Any use and/or redemption contrary to those terms and conditions is null and void. Items purchased via the store will expire after 30 days from the date of the purchase. All items purchased via the store must be wagered a minimum of 50 (fifty) times in 30 days; failure to do so shall result in the expiry of the points and/or in revocation of all winnings generated from such bonuses. Winnings generated from free spin bonus purchased via the store are limited to £20 Winnings generated from items purchased via the store are limited to the lower of (i) 3 (three) times the items amount (and in the case of free spins – the bonus amount equals the winnings received from the free spin), or (ii) the total amount of deposits made by the Player until the date in which the bonus was received as a prize or redeemed at the store. In order to progress in the Rewards program’s levels, a player must collect the points required and make at least one (1) deposit of ten (10) GBP in the last 30 days. All items purchased via the store are subject to all other items terms and conditions. K. Powers and Authorities of the Company The Company shall make commercially reasonable efforts to prevent any malfunctioning in the Site's activity and any errors in respect of Events and/or Bets, including, but not limited to, any errors in the odds, names of participants in the Events, handicaps and/or any other component of the Bet. However, in any event of a technical failure (or any other error) in the Site's systems for any reason whatsoever, the Company will be entitled to cancel Your participation in any of the Games, concerning which the malfunctioning has occurred. In such an event, Our responsibility and liability will be limited only to the participation fee and/or Bet sum that was paid by You for participating in such Game, and Your Account will be credited with such participation fee and/or Bet accordingly. The Company reserves the right to cancel, terminate, modify or suspend the Services if for any reason, the Services cannot be conducted as planned, including, but not limited to, infection by computer virus, bugs, tampering or unauthorized intervention, fraud, technical failures or any other causes beyond the control of the Company. If any errors result in awarding winnings to You or in an increase in winnings owed or paid to You, You shall not be entitled to these winnings. You shall immediately inform the Company of the error and shall repay any winnings credited to Your Account in error to the Company (as directed by the Company) or the Company may, at its discretion, deduct an amount equal to those winnings from Your Account or set off such amount against any money owed to You by the Company. The Company reserves the right to cancel, terminate, modify or suspend its Services to You in its sole discretion, given that the Company will provide You with a clear notice in writing of its decision; provided that this will not impact any rights already granted to You. The Company reserves the right to limit, refuse or cancel any bet, stake or other wager made by You or through Your Account, as well as cancel any Game (regardless of whether such cancellation was due to actions on Your part or of any third party), where the Company believes that any act of fraud or any other act of bad faith has been taken against the Company or any third party; including, but not limited to, if the Company reasonably suspects that the integrity of the Event has been questioned, whether by You, by any person associated with You and/or by any third party (such suspicion may arise on the basis of the size, volume, number and/or pattern of Bets placed by You and/or other persons with the Company and/or with third parties as well as any investigation initiated by the applicable authorities and/or Event organizer or sports body); in such circumstances You will only be entitled to receive the participation fee sum and/or Bet that was paid by You for participating in such Game, Your Account will be credited accordingly and You will not be entitled to any winnings from the applicable Game, and if any such winnings were paid to You, the Company shall reduce Your balance by the amount of such winnings (and if the Account balance is insufficient, You shall reimburse the Company with the remainder amount). If You are disconnected from the Internet while playing the Games (not through any intentional disconnection on Your part of any other bad faith action), the Games' results and Your Account's balance will be kept as they were before such disconnection. The Company will take all reasonable measures to ensure that if You experience interruptions and/or technical difficulties with any Game, after You had made a wager, You will be allowed to resume play and restore the Game as it was before the interruption and/or technical difficulties took place. If such restoration is not possible, the Company will ensure the Game is terminated, refund the wager to Your Account, immediately inform the Gambling Commission, of the matter and refrain from re-commencing playing the Game if it is indicated that the failure which has occurred may re-occur. The Company shall be entitled, at its sole discretion, to amend, modify, or discontinue, from time to time, any of the Services, and/or bonuses and/or promotions and/or introduce new Games, Services, bonuses, and/or promotions – provided that such act is not taken retroactively. Any bonuses granted prior to the change shall not be affected. We shall not be liable for any loss suffered by You resulting from any changes made and You shall have no claims against Us in such regard. L. Reservations concerning Our Responsibility We are not responsible for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of data or information and any direct or indirect loss which arises from these occurrences. We are not responsible for any problems or technical malfunction of any network or lines, Wi-Fi, Bluetooth, computers, systems, servers or providers, computer equipment, software or email on account of technical problems or traffic congestion on the internet or at any web site, mobile site or mobile application. We shall not be responsible or liable to You in the event of systems or communications errors, bugs or viruses relating to the Services and/or Your Account or which will result in damage to Your hardware and/or software and/or data. In no event shall We be liable for any direct, indirect, incidental, special or consequential damages or damages for loss of profits, revenue, data or use incurred by You or any third party, whether in an action for contract or tort, arising from the access to, or use of, the Site, the Services and/or otherwise. We make no representations about the suitability, reliability, availability, timeliness and accuracy of the information, software, products and Services contained and/or offered at the Site for any purpose. All information, software, products and Services are provided "as is" without warranty of any kind. We hereby disclaim all warranties with respect to information, software, products and Services contained or offered at the Site, whether express or implied. We shall have no liability with respect to any damage or loss that was caused due to reliance, of any type, on the information or any other publication or content appearing at the Site, and You are invited to verify the information published at the Site. We shall not be responsible or liable for any actions or omissions of internet service provider or any other third party which provides You with access to the Site or Services. You accept and agree that random number generator will determine the randomly generated events required in connection with the Services and where the result as received by You conflicts with the result shown on the Company's server (or servers operated on the Company's behalf by third parties), the result shown on the Company's server (or on servers operated on the Company's behalf by third parties) shall in all circumstances take precedence. You understand and agree that the Company's records (or records maintained on its behalf) shall be the final authority in determining the terms of Your use of the Services. You will use the Site and Services at Your own risk, and We shall not be responsible for any damage or loss You shall incur as a result of modifications, enhancement, termination, suspension or discontinuation of the Site or any of the Services. We will not be responsible for any damage or loss You shall incur as a result of Your use or reliance on the content of any website, mobile site and/or mobile application to which links appear on the Site. The Site, services, Site's content and the software used in connection therewith are provided "as is", and We make no warranty or representation, whether express or implied (whether by law, statute, or otherwise), including but not limited to implied warranties and conditions of merchantability, satisfactory quality, fitness for a particular purpose, completeness or accuracy, non-infringement of third parties' rights or of applicable laws and regulation in respect of the Site, Services, Site's content and the software used in connection therewith, or that the Site, Services, Site's content and the software used in connection therewith will be uninterrupted, timely, secure or error-free, or that defects will be corrected, or will be free of viruses or bugs or as to results or the accuracy of any information through the site or services. M. Intellectual Property All the rights, including the intellectual property rights (i.e., patents, copyright, trademarks, service marks, logos, trade names, know-how or any other intellectual property right) concerning the Site, and all of its content (including, but not limited to, programs, files, video, audio, pictures, graphics, pictures, text and software), and/or Services (collectively the "Rights"), are and shall remain the sole and exclusive property of the Company and/or any of its licensors. You may not use any of the Rights without the express prior written approval of the Company, except pursuant to these Terms and Conditions, and You shall not, by using the Services or otherwise, acquire any rights in any of the Rights. Without derogating from the above, You are strictly prohibited from: (i) copying. redistributing, publishing, reverse engineering, decompiling, disassembling, modifying, translating or making any attempt to access the source code of the Services and/or the Site, (ii) creating derivate works of the source code; (iii) selling, assigning, licensing, sublicensing, transferring, distributing the Services, and (iv) making the Services and/or the Site available to any third party. N. Customer Support You may contact the Company in connection with anything related to the Site and/or the Services at any time via Our customer support, which is available at customersupport@instantgamesupport.com Any communication with the Company's customer support will be handled in the utmost care and without any delay by the Company's customer support representatives and will be escalated to the relevant people where necessary. The Company will not tolerate any abusive behavior exhibited by You towards the Company's employees. In the event that the Company, at its sole and absolute discretion, deems that Your behavior, via telephone, live chat, email or otherwise, has been abusive or derogatory towards any of the Company's employees, the Company may, at its sole discretion, suspend Your Account (including freezing all funds deposited within) and void all bonuses, winnings and bonus winnings in Your Account. O. Complaints and Disputes If you have any cause to complain about anything then please contact us at complaints@instantgamesupport.com. We will deal with your complaint and all disputes will be dealt with as quickly and reasonably as possible. You may raise complaints for 6 months from the date of the incident of which You are making complaint. We will acknowledge receipt of Your complaint within 24 hours and will ensure that the entire complaints process takes no longer than eight weeks from when the initial complaint is made as required by S.R code provision 6.1.1.2, at which point the Company will contact You detailing the final decision of the complaint, stating that it is the end of the complaints process along with how to escalate Your complaint to an Independent ADR entity if You wish to do so. If We are unable to settle a complaint or dispute by any of Our internal procedures, You are entitled to refer the dispute to an alternative dispute resolution (ADR) entity. The applicable ADR entity is eCogra free of charge. You may contact eCogra at https://ecogra.org/products-services/alternative-dispute-resolution. P. Miscellaneous These Terms and Conditions and the relationship between You and Us shall be governed by, and construed and interpreted in accordance with, the laws of Malta, and You irrevocably submit to the exclusive jurisdiction of the competent courts of Malta with respect to any dispute regarding the validity, breach, interpretation, performance or otherwise arising out of or in connection with these Terms and Conditions and the relationship between You and Us. The Company may, at any time, set off any positive balances in Your Account against any amount owed by You to the Company. The Company may transfer or assign any and all of its rights and obligations hereunder to any third party; without derogating from the above, the Site and/or any of the Services may be operated by third parties. You may not transfer, assign or pledge in any manner whatsoever any of Your rights or obligations under these Terms and Conditions. Unless explicitly stated in these Terms and Conditions, nothing in these Terms and Conditions shall: (i) be construed as creating any agency, arrangement, trust of fiduciary relationships or any similar relationship between You and Us; (ii) create or confer any rights or benefits to any third party, and/or (iii) grant You any security interest in any asset of the Company, including (but not limited to) any sum held in Your Account. We may provide You with notices with respect to or in connection with these Terms and Conditions in an e-mail and/or through the Site, and such notice shall be deemed received by You within 24 hours from the time it is sent to You in the aforesaid manner. No failure or delay on Our part in exercising any right, power or remedy thereunder shall operate as a waiver thereof, nor shall any single or partial exercise of any such right, power or remedy preclude any other or further exercise thereof or the exercise of any other right, power or remedy. If any provision of these Terms and Conditions is held by a court of competent jurisdiction to be unenforceable under applicable law, then such provision shall be excluded from these Terms and Conditions and the remainder of these Terms and Conditions shall be interpreted as if such provision was so excluded and shall be enforceable in accordance with its terms; provided, however, that in such event these Terms and Conditions shall be interpreted so as to give effect, to the greatest extent consistent with and permitted by applicable law, to the meaning and intention of the excluded provision as determined by such court of competent jurisdiction. Q. Language Discrepancies The Terms and Conditions have been drafted in the English language. In the event of any discrepancy between the meanings of any translated versions of these Terms and Conditions and the English language version, the meaning of the English language version shall prevail. Version 1.2.12 - 16.08.2022 Valid until further notice  

Terms and Conditions INTRODUCTION AND LICENSES Zeus Lightning N.V. (“We”, “Us”, “Our” and/or Zeus Lightning N.V.”) is a company registered under the laws of Curacao registration number 161420 and having its registered address at Klipstraat 13, Curacao. 1.1.These terms and conditions govern the provision of gaming services by Us through www.scatterhall.com (hereinafter referred to as the “Website”) 1.2. Payments are handled by Zeus Lightning Limited, (Reg. No. HE440059), Avlonos 1, Maria House, 1075 Nicosia, Cyprus. 1.3. We offer Type 1 Games provided by the game providers as retrievable through our privacy policy https://scatterhall.com/privacy-policy/ —– (Games provided by the above providers are hereinafter referred to as a “Game” and/or “Games” throughout these Terms and Conditions). 1.4. These terms and conditions (hereinafter referred to as the “Terms and Conditions”) and any document, expressly referred to herein, establishes a binding agreement between Us and any person registering with Zeus Lightning N.V. for participating in gameplay on Our Website (hereinafter referred to as “You”, “Your”, “Account Holder” and/or a the “Player”). You are required to accept these Rules when registering on the Website and You shall be bound by the said Rules, and any amendments made thereto, throughout Your relationship with Us. If You are not in agreement with any of the Rules, You should not register or continue to use the Website. 1.5. We reserve the right to change these Terms and Conditions including any of the Rules at any time. Any material modification to the Rules will be notified to You before the said amended Terms and Conditions come into effect and You have to accept the updated version of the Rules before You are allowed to continue making use of the gaming services via the Website. Notwithstanding this you should not accept such material changes You shall nonetheless be able to withdraw Your balance in accordance with the version of the Terms and Conditions you have previously agreed to. 1.6. These Terms and Conditions are available in different languages and reflect the same principles notwithstanding the different languages. Notwithstanding this an English version is always available. In case of conflict with any other versions, the version which is most beneficial to You shall prevail. ELIGIBILITY TO PLAY AND PLAYER REGISTRATION 2.1. In order to participate in any game available on the Website for real money You must be at least eighteen (18) years old, or such higher minimum legal age as stipulated in the laws of jurisdiction applicable to You 2.2. In order to start playing for real money on the Website You shall register an user account (hereinafter your “Account”) on the Website and deposit money in your Account. Such registration of your Account must be personal and in Your own name. You are only allowed to have one Account on this Website. If You have more than one account, You must immediately inform us. Furthermore, only one account for each IP/household is allowed. If You open more than one account, any winnings on either account will be forfeited and all accounts may be closed. We reserve the right to take further action if deemed necessary. If We leave Your first account open any initial deposits which remain as balance on any other accounts (the “Duplicate Account”), might be added to your first account. If We find there is more than one account registered for your household, We reserve the right to block or close any or all accounts for that household. All transactions made from the Duplicate Account will be made void; 2.2.1. Any returns, winnings or bonuses which You have gained or accrued during such time as the Duplicate Account was active will be forfeited by You and may be reclaimed by Us, and You will return to Us on demand any such funds which have been withdrawn from the Duplicate Account plus a 10% fee will also be applied. 2.3. Residents of Afghanistan, Aland Islands, Albania, Algeria, American Virgin Islands, American Oceania, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Equatorial Guinea, Armenia, Aruba, Azerbaijan, Ethiopia, Oceania, Bahamas, Bahrain, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Botswana, Bouvet Island, British Virgin Islands, British Indian Ocean Territory, Brunei Darussalam, Burkina Faso, Burundi, Cote d’Ivoire, China, Cook Islands, Costa Rica, Curacao, Democratic Republic of the Congo, Dominica, Djibouti, El Salvador, Eritrea, Falkland Islands, Faroe Islands, Fiji, France, French Southern and Antarctic Lands, French Guiana, French Polynesia, Gabon, Gambia, Ghana, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Heard and McDonald Islands, Honduras, Jem Cairo, Cuba, Laos, Lesotho, Lebanon, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Montserrat, Mozambique, Myanmar, Namibia, Northern Mariana Islands, Nauru, Nepal, New Caledonia, Nicaragua, Netherlands, Netherlands Antilles, Niger, Nigeria, Niue, Norfolkinsel, Oman , East Timor, Pakistan, Palestinian Territories, Palau, Papua New Guinea, Pitcairn, Puerto Rico, Kazakhstan, Uzbekistan, Réunion, Republic of Korea, Rwanda, Saba, South Georgia and the South Sandwich Islands Tomé and Príncipe, Senegal, Seychelles, Sierra Leone, Zimbabwe, Somalia, Sri Lanka, Statia, St. Barthélemy, St. Helena, St. Kitts and Nevis, St. Lucia, St. Martin, St. Pierre and Miquelon, St. Vincent and the Grenadines, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Tajikistan, Tanzania, Togo, Tokelau, Tonga, Trinidad and Tobago, Chad, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, United States, Valais and Futuna, Christmas Island, Western Sahara, Central African Republic, Cabo Verde, Cambodia, Cameroon, Comoros, Dominican Republic, Eswatini, Iran, Iraq, Jordan, Kenya, Kiribati, Korea North, Korea, South , Kyrgyzstan, Qatar, Samoa, Solomon Islands, Sudan South, Syria, Vanuatu, Yemen or Zambia can register as players, but will not be permitted to participate in real money games. 2.4. Access and participation in gambling may also be restricted or prohibited by law in countries other than those mentioned above. We do not intend to allow game participation or access in such countries. You have extensive knowledge. You are obliged to inform Yourself about the legality of playing games in Your country before playing. We are not able to verify the legality in each and every jurisdiction. As a result, it is Your sole responsibility to determine whether your access to and use of the website is in accordance with all applicable laws in Your country. Participation in the game is only permitted after You have checked the legality of the individual case. 2.5. No statement or advertising campaign by Us is to be understood to mean that it provides legal advice on the legality of the games offered or generally guarantees such legality. 2.6. It is prohibited to sell, transfer and/or acquire accounts to/from other players. Should you be found to have contravened this rule, We reserve the right to close your account and confiscate any winnings accordingly. In addition, You are not allowed to transfer any funds from one account to another. 2.7. We reserve the right to refuse Your registration, close of Your account if you are found to be in breach of any terms found herein. 2.8. You shall be solely responsible to keep Your log in details secure, the security of any linked email addresses, and the security of any personal computer or device on which Your account is accessible. We shall not be held responsible if there is any unauthorized use of Your account. In this respect, We suggest that You do not write down Your login ID and password in a way that can be easily found or used. We also suggest that You do not leave Your device unattended when logged in and also that You construct a password with a minimum length of six characters which contains, as a minimum, uppercase and lower-case alphabetical characters and numbers or other characters (e.g. Asdf12/3). 2.9. You must submit the correct personal identification information during the registration process. This includes name, surname, address, place and date of birth, telephone number, citizenship, residential address and e-mail. You are also under an obligation to promptly update the said information from Your account should there be any changes to such personal data. 2.10. In order to open an Account on the Website, You must correctly fill in the registration form found on the Website. 2.11. During the registration process You will be able to choose Your login ID and password. Your chosen password may be changed at any point in time. 2.12. You are prohibited from colluding with other players and use of devices or programs which distort normal game play (such as Robots). 2.13. Subject to Clause 4.1.9, should You, due to any possible changes, not wish to continue using the services provided on Our Website anymore, You can withdraw all available funds and close Your Account. GENERAL RULES FOR PARTICIPATING IN GAME PLAY 3.1 You hereby agree to be bound by these Terms and Conditions at all times, and also confirm that You are not: 3.1.1. Participating in the game from a country where You are prohibited from doing so. 3.1.2. Addicted to gambling, listed in a blocked database, or legally restricted from doing business. 3.1.3. Acting in the interests of any third party; 3.1.4. Utilising funds originating from any criminal activity or activities; 3.1.5. Utilising bank accounts, debit cards, credit card/s or any other payment method that You are not authorised to use; and 3.1.6. Attempting to gain unauthorised access to Our systems or, to alter its code or content in any way. 3.2 In the event of a Player not respecting one or more of the rules as mentioned in Clause 3.1 above, We reserve the right to close Your Account and confiscate any available funds. 3.3 We may, at Our sole discretion and without having to provide any justification to You, refuse to open an Account or close an existing Account. However, all contractual obligations already made will be honoured. 3.4 All Accounts are opened and transacted in the Euro currency. 3.5 You may engage in Game play as long as You have funds in Your Account. 3.6 We are not a financial institution and no interest is paid on any funds, irrespective of the amount held in Your account. 3.7 It is Your responsibility to keep track of winnings and report them to the proper authorities, if You reside in a jurisdiction where those winnings are taxable. 3.8 If a stake is placed using the login ID and password of a Player it will be considered to have been made by that Player and therefore to be accepted and valid. 3.9 You are to solely participate in gameplay on the Website for Your own recreational use and shall in no way consider your gameplay as a professional activity. 3.10 You are to read and understand the Game rules applicable to each Game. It shall be Your responsibility to read and verify these rules prior to participating in any particular Game. Different Game rules apply for different games. 3.11 Any stake placed on the Website will be governed by the version of Terms and Conditions and Game rules valid at the time the stake is accepted. 3.12 You hereby acknowledge that in accordance with various rules and regulations that we are subject to, we may perform third party searches, compare the personal information you have provided or otherwise hold against other databases and make such enquiries and request such information and documents as We might require to validate Your Account and the funds being used to play in that Account. It is noted that We are to ensure that You are who you claim to be, that the funds that you use to play are Your funds and are funds earned legitimately. Failure to provide any such requested information may result in Your Account being closed and You being reported to the relevant authorities and regulatory bodies, without providing any notice to You. 3.13 In addition to Clause 3.12 above, You further agree to give Us all documents that we may require to verify Your registration information and payment details. 3.14 We reserve the right to suspend or terminate Your Account at any time in cases where we believe that continuing Our business relationship with You might negatively impact Our licensing and general regulatory obligations at Our sole discretion and without any explanation whatsoever. 3.15 You can close Your Account at any time by sending an email to support@scatterhall.com . Where Us or You decide to close an Account, the remaining real money funds shall be returned to the method of deposit originally used Where this is not possible, to a bank account held in the Player’s name upon receipt of the proof of ownership as we deem fit. This withdrawal will be conditional upon finalization of any known client documentation that we might require in accordance with these Terms and Conditions. 3.16 Participation in gameplay can only be affected over any distance communication device such as a mobile phone or over the Internet. 3.17 A Game which has started, cannot be amended, withdrawn or cancelled by You. You understand that funds lost during Game play cannot be refunded. 3.18 Winnings will be paid into the Your account after the final result is confirmed. However, We reserve the right to set aside any winnings should there be investigations into the result of a Game resulting from a suspicion of tampering/foul play that may have affected the result of the Game. If the irregularity is confirmed then We retain the right to void any related stakes and resultant winnings if any. PAYMENT RULES 4.1 DEPOSITS 4.1.1. Upon the finalisation of your registration process and in order to be able to play for real money, we require that you make a deposit into Your Account. Information about the payment methods that can be used in order to deposit into Your Account can be found at: https://scatterhall.com/my-account/. Not all payment methods will be available in all jurisdictions, thus it is pertinent to ascertain the payment method that You are allowed to use in order to deposit on Our Website. Furthermore, company cards are not allowed even if they are under Your own name. 4.1.2. You can only make payments if You have carefully checked beforehand that the game participation is legal for You and that the funds come from legal sources. 4.1.3. Deposits into Your Account can only be made via financial institutions and payment service providers as specifically specified on Our Website as these may be updated and amended from time to time. It is unlawful to deposit money from ill-gotten means. 4.1.4. In the eventuality that You use a credit card or effect a bank transfer or any other payment method to deposit funds in Your Account, the name on the credit card or bank transfer should be identical to information held in Your Account. Third party deposits are prohibited. Should we discover that this has occurred, We reserve the right to confiscate Your winnings and return the last deposit made to the rightful owner of the payment method. Any charges levied by the banks/payment gateways will be deducted from the reversed amount. 4.1.5 For bank transfers (and any other methods that may be added to the cashier) Your account will be credited as soon as the payment is cleared by the bank or payment processor. Notwithstanding this, should there be verification procedures that need to be undertaken in order to conduct our KYC procedures, funds might be deposited into Your Account following the finalisation of such KYC procedure. 4.1.6. When You deposit via a payment method available in Your account, You agree to the terms of use of that particular payment method and agree to any charges or service fees that apply on the deposit you make via such payment method. 4.1.7. Cash and cheques are not accepted by Us as a mode of payment in order to deposit into Your Account and You hereby confirm and agree not to deposit any funds which have been obtained illegally. 4.1.8. Your deposit history shall always be available to You either via Your Account or else by contacting customer support. In any event We suggest that You keep a copy of Your transactional data and keep it readily accessible for your own records. 4.1.9. A know your client (KYC) procedure might be carried out on all the players depositing money. All transactions are checked for possible money laundering activity. Any suspicious activity on an account could lead to the player being reported to the relevant authorities and freezing of the funds and could also lead to the closure of the account and confiscation of the funds. 4.1.10. We reserve the right to use additional procedures in order to verify You and the payment methods used on Our Website in order to comply with regulatory and legal requirements that We are subject to. 4.1.11. KYC procedures shall be undertaken upon a user reaching the amount of two thousand Euros (€2,000) in deposits, whether such threshold was reached in a single transaction or a series of transactions within a rolling period of one hundred and eighty days (180). Notwithstanding this we reserve the right to conduct KYC procedures even prior to such threshold being met. 4.1.12. Any funds deposited into Your Account must be utilised in Gameplay and withdrawal requests on funds not wagered will not be honoured. This applies for partial amounts as well. Should there be suspicion of abuse in relation to funds deposited in Your Account, We reserve the right in our absolute discretion to cancel any deposits, and/or any withdrawals, confiscate funds including winnings and to close Your account indefinitely, without any prior notification or warning. Should it be concluded that there is suspicion that funds are deposited into Your Account without the intention to place gaming stakes We may report You to the relevant authorities without any prior warning or notification. 4.1.13. As a general rule, We do not affect any refunds to You after You have wagered Your funds in gameplay. Notwithstanding this, it remains Our sole discretion to determine whether a refund request for a deposit made can be entertained. 4.1.14. A Player can at any time log in to his Account and view a statement of his Account which would show all transactions effected on that account, namely deposits, bonuses, winnings, wagers placed and withdrawals. 4.1.15. Should the player notice any funds which have been mistakenly deposited in Your Account and do not belong to You, the amount shall not constitute part of Your funds and shall be transferred back to Us. We reserve the right to void any transactions placed using funds which have erroneously been deposited into Your Account. In the event that You become aware of any such erroneous depositing of funds into Your Account which do not belong to You, you hereby agree to notify Us so that the mistake can be rectified. You hereby agree to report such mistake within ninety (90) days from when the mistake first appeared on the statement available on the Website. 4.1.16. Following the outcome of a Game and the said result is duly confirmed by Us, the amount of winnings won will be made available in Your Account. It shall be at Your discretion whether to use these amounts in further Game play or withdraw such amounts in accordance with the procedure laid down in Clause 4.2 below 4.1.17. If We are unable to confirm that You are of the Legal Age, then we may suspend Your Account. If you are proven to have been under that age at the time you made any gambling or gaming transactions, then: a) Your Account will be closed; b) All transactions made while you were underage will be void, and all related funds deposited by you will be returned; c) Any stakes for bets made while you were underage will be returned to You; d) Any winnings which have been withdrawn from Your Account; and e) If you become of Legal Age in the meantime, we still reserve the right to confiscate your winnings and refund your deposit. 4.1.18 Any refund of deposits (including those made by third party transfer) will incur a fee of €8; for deposits equal to or more than €100 We will apply a fee of €30. 4.2 WITHDRAWALS 4.2.1 At any time, You can decide to withdraw part or all Your funds from Your Account by selecting from the various options made available by Us. There is a general limit on withdrawals of five hundred Euros (€500) per user, per day, two thousand Euros (€2,000) per user, per week (excluded progressive jackpot winnings). Depending on the currency and on the chosen withdrawal option, certain transaction fees may apply. We will not charge any fees for withdrawals; However, You shall bear all costs for financial institutions or payment processor fees. Once all the available funds have been withdrawn, the player has the right to close his account if he wishes to do so. 4.2.2 KYC procedures shall be undertaken upon a user reaching the amount of one hundred Euros (€100) in withdrawals, whether such threshold was reached in a single transaction or a series of transactions within a rolling period of one hundred and eighty days (180). Notwithstanding this we reserve the right to conduct KYC procedures even prior to such threshold being met. 4.2.3 We will process any withdrawal requests within 1 to 2 (1-2) working days from receipt of such request. Nevertheless, such timeframe may be extended in the eventuality that We need to undertake any KYC procedures or additional verification on the withdrawal request or any other verification that in our sole discretion is required prior to effecting the necessary withdrawal. 4.2.4 As stated in clause 4.2.1 if the event that a withdrawal request is made for funds which have not been turned around at least once, We reserve the right to reject the withdrawal request and to charge a 10% fee amounting to Our own costs (including the cost of the deposits). 4.2.5 Whenever possible withdrawals are always transferred to the same account used to deposit funds from. Where this is not possible, to a bank account held in the Player’s name upon receipt of the proof of ownership as we deem fit. In the eventuality that various payment methods have been used in order to deposit in Your Account, we reserve the right to split the withdrawal to such depositing sources in order to abide by any anti-money laundering requirements that We are subject to accordingly. 4.2.6 In case the withdrawal requested pertains to winnings generated from a bonus, We reserve the right to reject and redirect the withdrawal request to a bank account held in the Player’s name upon receipt of the proof of ownership as we deem fit. 4.2.7 We may request that you cancel or change Your withdrawal request in accordance with anti-money laundering obligations We are subject to. 4.2.8 In relation to funds which have been requested for withdrawal You will not be allowed to wager such funds in gameplay during the time that We are processing Your withdrawal request. 4.3 CHARGEBACKS 4.3.1 In the eventuality that a chargeback is requested by the financial instruction or payment service provider used for depositing we may take a number of actions in this respect. We may take any actions that we are required by law and further close of Your Account. 4.3.2 You shall bear all costs related to chargebacks. The account balance will be debited up to the possible amount, further costs will be debited to You. We reserve the right to take legal actions for the recovery of such costs. BONUSES 5.1 Bonuses may from time to time be placed into Your Account as part of a sales promotion/marketing campaign. 5.2 We reserve the right of voiding the complete bonus, stakes and winnings resulting from bets of larger amounts. In case a bonus is connected to a deposit, any winnings will be transferred to a non-payable real money balance. 5.3 In case of a premature payout (bonus has not been wagered yet), the bonus amount and all related winnings will be forfeited. 5.4 We reserve the right to cancel any bonus which is no longer valid, in such case the bonus amount and all related winnings will be declared void. More details of each bonus scheme will be published on the bonus terms website as they are introduced. Retrievable through the following link: https://scatterhall.com/promotions/ 5.5 We may refuse to grant You a Bonus or we may alter the Bonus, including the cancellation thereof, if we believe that any bonus is being abused, technical issues have occurred in relation to a bonus and the Bonus is for any reason not being conducted as originally planned. 5.6 When a promotion is run by third parties, Terms and Conditions of such third parties will apply. 5.7 Please read the Bonusterms at https://scatterhall.com/bonusterms/ before you start playing with Bonus to understand and follow the Bonus Rules stated there. INACTIVE ACCOUNTS 6.1 An Account shall be deemed to be inactive in the eventuality that an Account is not logged in or accessed for an uninterrupted period of twelve (12) months and has a remaining real money balance in the Account. 6.2 Thirty (30) days before Your account is due to become inactive, we shall remind You of the consequences thereof and inform You of the fees that may be charged in connection therewith. 6.3 Once the account becomes inactive in accordance with the procedures laid down in clause 6.1, We shall charge Your balance either five percent (5%) of the outstanding balance or five euros (€5) each month, whichever is the highest. We reserve the right to close the Inactive Account once the Account reaches zero balance. 6.4 The above-mentioned administrative fee in clause 6.3 shall continue to be charged as long as there is a positive balance in Your account or You log-in or access Your account and thus the Account does not remain inactive. In the eventuality that Your Account has become inactive we may still consider the possibility of reimbursement of any amounts charged in accordance with clause 6.3 in the eventuality that You could not access Your account due to health-related impediments. RESPONSIBLE GAMBLING 7.1 Gambling can be addictive. We offer a number of measures, which will assist you in order to play in a safe environment. Apart from the measures mentioned herein, should you feel the need for additional help, kindly proceed to our responsible gaming page where you can find additional information about responsible gaming. 7.2 You can set the limits identified in this clause 7, either via ‘My Account’, by contacting customer support or by live chat. 7.3 LIMITS 7.3.1 We provide the option to set financial limits on your gaming activity and once the set limits are reached You shall not be able to continue engaging in gameplay beyond the limit set by You. a. DEPOSIT LIMIT A deposit limit allows You to limit the amount of funds that You deposit into Your Account. You can set a limit on the amount You can deposit in Your Account on a daily, weekly or monthly basis. 7.3.2 A financial limit implemented on Your Account as per the above Clause 7.3. shall only be removed upon Your request or upon the expiry of the set duration of the limit. Furthermore, it shall only be made less stringent upon Your request. 7.3.3 A request to make a limit more stringent or increasing the duration thereof shall be effective immediately upon the receipt of such request. In the eventuality that You make a limit less stringent or remove any limit previously implemented in terms of this clause shall be effective only after the lapse of 24 hours/1 day from the day on which we receive Your request. 7.4 TIME LIMIT You may elect to out a limit on the amount of time You spend playing on Our Website in any given session. Upon registration You shall be asked whether You wish to set a time limit on Your Account. Should You not avail of this option at such point in time, You can, at any time, set a time limit on your gameplay from ‘My Account’ under the limits tab. 7.5 SELF EXCLUSION 7.5.1 You may elect to exclude yourself from engaging in gameplay on Our Website for a definite or an indefinite period of time. In the eventuality that You decide to exclude yourself definitely or indefinitely You will not be able to gain access to Our gaming services via the Website. Once the self-exclusion is in place, You will only be able to log in after the time period has ended and after contacting customer support. 7.5.2 During Your period of self-exclusion whether for a definite or indefinite period of time, You shall not receive any marketing material from Our end. 7.5.3 A self-exclusion implemented by means of this clause shall only be removed upon Your request with 7-day cool off period or upon the expiry of the set duration of the self-exclusion period. 7.5.4 Any request to increase the period of self-exclusion shall be effective immediately upon receipt of the request. 7.6 We note that we have no access to any self-exclusion or limits which You have placed on other gaming operators’ and thus it shall be Your responsibility to inform us of any self-exclusion that You wish to implement on Your Account. Furthermore, any limit shall be only valid for the brand to which the request relates You are currently registered on and does not include any additional sites which are managed and/or owned by Us. If You have self excluded for gambling issues we will close your account on all our other brands and the pending withdrawable balance will be refunded back to you. 7.7 Notwithstanding the above, we reserve the right to close Your Account for responsible gaming measures, should, in our own and absolute discretion, deem that Your activity is exhibiting any form of gambling addiction. Nevertheless, we shall take no responsibility should You continue to use our Website with the intention to avoid the measures that we are making available to You. Thus, it shall be Your own and absolute responsibility to reach out to Us in the eventuality that You feel it would be best to implement a limit on Your activity and/or Your Account. 7.8 In requesting self-exclusion, You agree to provide full and accurate personal details, now and in the future, so Your access/use of the Website and services can be restricted. If You do choose to self-exclude, We will use all reasonable endeavours to ensure we comply with Your self-exclusion. However, in agreeing to self-exclude, You accept that You have a parallel obligation not to seek to circumvent the self-exclusion. Accordingly, We have no responsibility or liability for any subsequent consequences or losses howsoever caused that You may suffer or incur if You commence or continue to gamble through additional online accounts where You have changed any of the registration details or You provide misleading, inaccurate or incomplete details or otherwise seek to circumvent the self-exclusion agreed. If you self-exclude for Gambling issues on a website operated by Zeus Lightning N.V., it will apply to all other brands. As a self-excluded player, you should not open another account with any other website during the time period you selected. Should you open another account with a website operated by Zeus Lightning N.V., we reserve the right to immediately close it, without prior notification and void any winnings. Any remaining real money balance will be refunded but will be subject to an administration fee of up to 10%. PRIVACY POLICY In order to ascertain Our privacy procedures, policies and principles, we kindly ask You to read Our Privacy Policy carefully. You can read the said Policy through the following link: https://scatterhall.com/privacy-policy/. By accepting these Terms and Conditions You hereby fully accept Our Privacy Policy. MISCARRIED OR ABORTED GAMES 9.1 You are participating in gameplay on Our Website over the internet and consequently technical disturbances might happen. We note that We do everything in Our control in order to eliminate and reduce technical faults but this is not always possible. 9.2 We note that during You may encounter system flaws, faults, errors or service interruption caused by unexpected flaws, faults or errors in the software, hardware and/or networks used to provide Our service to You. 9.3 In the eventuality of such interruption in view of a failure of the telecommunications system or a failure of Your computer system that prevents You from continuing the game, to Your gameplay on the Website, We shall take reasonable steps to ascertain that Your gameplay resumes as the exact time immediately before the interruption occurred. 9.4 In the eventuality that it is not technically possible to resume gameplay as described in clause 9.3. above, should Your participation in the Games or services provided herein be interrupted by a failure of the telecommunication system, or of Your computer system, preventing You from continuing to use the Games or services after You have placed a wager, We shall take all reasonable steps to ensure that its approved computer system enables You to resume Your participation in the Games or services as at the time immediately before the interruption. If Our system does not enable You to do so, We shall: 9.4.1. Ensure that the Game is terminated; and 9.4.2. Refund the amount of the wager to Your Account. 9.5 Should a Games or service miscarry after starting due to a failure of Our computer operating system, We shall: 9.5.1 refund the amount wagered in the Game, and if on Your Account You have an accrued credit at the time the Game miscarries, credit the value of wager to Your Account; and 9.5.2 Make Our best efforts in order to refrain from conducting a further Game if the Game is likely to be affected by the same failure. 9.6 Notwithstanding the above, We shall in no way be held liable for any disturbance to the provision of the services on Our Website due to any technical error, either on Our part or that of Our suppliers and/or vendors. We thus accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with the Website. COMPLAINTS 10.1 We are here to ensure You get the best service possible. If You were not satisfied with the service received and You would like to raise an official complaint, We strongly encourage You to contact Us on the e-mail address listed below: support@scatterhall.com 10.2. This inbox is monitored Monday to Friday by one of our dedicated representatives. Each case will receive a confirmation of receipt and will be forwarded for an internal investigation. A resolution to Your case will be provided within maximum 10 working days from the receipt of Your complaint. Should an investigation not be concluded within 10 working days, You will receive an e-mail with an update and the expected day of the resolution. Our customers are Our number one priority; therefore, Our representatives will do their best to assess and resolve Your query in a timely and efficient manner. 10.3. Should You feel We have not settled Your concern to Your satisfaction You can ask for your complaint to be scrutinized by a third-party independent dispute resolution service provider (the ‘ADR body’); this service being offered to You free of any charge. For more information on ADR bodies in Europe, please click here. 10.4. Please be aware that one of the grounds of refusal in the Rules of Procedure explains that in order for the ADR body to accept Your dispute You must firstly go through Our complaint process and receive Our final response. Please use the following link to open Your dispute with Us through the ADR body: Form 10.4.1 EADR Limited is compliant with EU criteria, which guarantee that the ADR body handles Your dispute in an effective, fair, independent and transparent way. Your relationship with EADR Limited is to use it as a forum of handling complaints which are escalated to such ADR bodies. EADR offers arbitration this means that the decision of the arbiter is binding on both parties. Once again, the scatterhall Complaint Team remains at Your service for anything You need. LIMITATION OF LIABILITY 11.1 By participating in Game play on Our Website you do so at Your own risk and You hereby confirm that You are doing so at your sole choice and discretion. The Website and all of the services provided therein are provided ‘as is’ and thus we make no warranty that access to any Software will be uninterrupted, secure, complete or error free. 11.2 We shall not bear any liability for anything, including any loss, costs, expenses or damages whether direct, indirect, special, consequential, incidental or otherwise arising in relation to Your use of the Website or Your participation in Game play on the Website. 11.3 You hereby agree to fully indemnify and hold harmless us, our directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities however caused, that may arise in relation to your use of the Website or participation in the Games. 11.4 We are not responsible for the content on the Websites to which links may be provided from time to time. All information displayed on Our Website is provided for informational purposes only and not intended to be construed as providing any advice in any professional capacity. 11.5 We are not responsible for any consequences resulting from major incidents such as any strike, terrorist activities, political crisis, and war, saturation of the telecommunication networks or natural catastrophe; which could lead to a total or partial reduction to the access to Our services. 11.6 In the event of any mistake or negligent act from Our end, in relation to these Terms and Conditions, the compensation available to You shall be limited to the available funds in Your Account or the amount of the stakes involved in the mistake or negligent act. BREACHES, PENALTIES AND TERMINATION 12.1 If You breach any provision of these Terms and Conditions or in our sole discretion we suspect that you have breached the said Terms and Conditions, We reserve the right not to open, suspend, close Your Account, withhold any money in Your Account and use such funds on Your Member Account to settle any damages incurred in this respect. 12.2 If We suspect that You are engaging in illegal or fraudulent activities when using the Website or the Games; or in breach of these Terms and Conditions; or that You are having problems with creditors or any other activity which is detrimental to our business, we may freeze or terminate Your Account or cancel any stakes at our absolute and sole discretion. 12.3 You acknowledge that We shall have the absolute discretion to decide to suspend You and/or permanently block Your access to Our services and/or Your use of the Website if You have violated these Terms and Conditions, without any right of compensation for You. INTELLECTUAL PROPERTY 13.1 Zeus Lightning N.V. Limited is the sole owner of its logo and brand on the Website are the said logo and brand are a registered trademark of Zeus Lightning N.V. Limited. Any unauthorised use of the brand and/or the logo of Zeus Lightning N.V. could lead to legal prosecution by Us. 13.2 All of the contents found on the website pages of www.scatterhall.com as well as its URLs are owned by Zeus Lightning N.V. Limited. Any unauthorised reproduction or use of this URL or of the contents of the Zeus Lightning N.V. website could lead to legal prosecution. 13.3 The content and information provided by Us on the Website is subject to copyright and database rights in Our name. All rights are thus exclusively reserved. All copyrights in the Website and its Content may thus not be reproduced, transmitted, or stored in whole or in part without our written consent. 13.4 In addition to the above, You hereby agree not to do anything that will harm or potentially harm the Intellectual Property Rights held by Us, any of its group companies, and/or service providers nor will you do anything that damages the image and reputation of Zeus Lightning N.V., its employees, suppliers, consultants and/or group companies. APPLICABLE LAW AND JURISDICTION 14.1 These Terms and Conditions are governed exclusively by the laws of Curacao and any legal claim or dispute arising under or in connection with these Terms and Conditions shall thus be settled in accordance with the laws of Curacao. 14.2 The Parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or the termination and validity thereof shall be submitted and to the exclusive jurisdiction of the courts of Curacao. ANTI-MONEY LAUNDERING REPORTING 15.1 We are subject to anti-money laundering regulations as these may be amended from time to time and thus, we check transactions for any suspicion of money laundering and fraudulent activity. Furthermore, we are under an obligation to report any such activity to the relevant authorities in Cyprus. In compliance with the Prevention of Money Laundering Act we may close of your Account, withhold any funds therein and report You to the relevant authorities. 15.2 Should you become aware of any suspicious activity You must report this to Us immediately. MISCELLANEOUS 16.1 If any part of these Terms and Conditions is held to be invalid by law, the remaining parts of this Agreement shall remain in force unless the deletion of such invalid part results in a fundamental change to the rights or obligations of the parties. Should one or more term or conditions of this agreement be declared void by a recognised Court of Justice, then the remaining Terms and Conditions would retain their validity. 16.2 This Agreement constitutes the entire agreement between You and Zeus Lightning N.V. with respect to the Website, save for the case of fraud, it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between You and Zeus Lightning N.V. with respect to the Website. 16.3 We reserve the right to assign or otherwise lawfully transfer this agreement. You however, shall not assign or otherwise transfer this agreement. 16.4 You may not register an Account or use any of our Services if You or a member of Your household and/or a close family member, are or have been employed with Zeus Lightning N.V. or the companies of Zeus Lightning’s group. 16.5 You cannot transfer, sell, or pledge Your Account to another person. This prohibition includes the transfer of any assets of value of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial or otherwise. The prohibition on said transfers also includes however is not limited to the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, foundation and/or association in any way shape or form Game Restrictions Netent Requirements Absolute Restriction NetEnt will not permit NetEnt Casino Games to be supplied to any entity that operates in any of the below jurisdictions (irrespective of whether or not NetEnt Casino Games are being supplied by the entity in that jurisdiction) without the appropriate licenses. Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, United States of America. Blacklisted Territories All NetEnt Casino Games may not be offered in the following territories: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe. Blacklisted Branded Games Territories The followed NetEnt Braded Games have some further restrictions in addition to the Blacklisted Territories set out above: 3.1 In addition to the jurisdictions set out in paragraph 2, Planet of the Apes Video Slot must not be offered in the following territories: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine. 3.2 In addition to the jurisdictions set out in paragraph 2, Vikings Video Slot must not be offered in the following jurisdictions: Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America. 3.3 In addition to the jurisdictions set out in paragraph 2, Narcos Video Slot must not be offered in the following territories: Indonesia, South Korea. 3.4 In addition to the jurisdictions set out in paragraph 2, Street Fighter Video Slot must not be offered in the following territories: Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela. 3.5 In addition to the jurisdictions set out in paragraph 2, Fashion TV Video Slot must not be offered in the following territories: Cuba, Jordan, Turkey, Saudi Arabia. Universal Monsters (Dracula, Creature from the Black Lagoon, Phantoms Curse and The Invisible Man) may only be played in the following territories: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Ukraine, North Macedonia, Turkey, Austria, Cyprus, Finland, Germany, Greece, Hungary, Ireland, Luxembourg, Malta, Netherlands, Poland, Slovakia and Slovenia.

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